Table 12-2 lists all the error messages, displayed on the Login screen and
NetBackup Appliance Web Console Dashboard.
Table 12-2
Login screen and NetBackup Appliance Web Console Dashboard
Recommended actionExplanationError message
Kindly try to log on to your appliance again.Your current session has
expired because the
appliance NetBackup
Appliance Web Console has
been idle for more than 10
minutes.
The current session has expired.
Redirecting to Login Page.
■ Ensure that you do not log onto a single
appliance using multiple instance of the
NetBackup Appliance Web Console.
■ View the UI logs to view the exceptions
stack and trace all programmatic
statements. You can find the UI logs at the
following location:
/opt/SYMCnbappws/webserver/logs
This error is displayed:
■ If you try to log onto a new
instance of the NetBackup
Appliance Web Console,
while the initial
configuration is in
progress on that
appliance.
■ If an unexpected error has
occurred.
Login was unsuccessful, click ? for
details.
■ Verify that you have entered the correct
user name and password.
■ Contact your System Administrator in case
the error appears again.
This error can be displayed
due to the following reasons:
■ If the provided user name
and password is incorrect.
■ If the authentication server
is not responsive.
User authentication failed. Please enter
valid user name and password. If
problem persists contact your System
Administrator.
Contact your System Administrator for more
assistance.
This error is displayed, if the
web server is not responsive
the login page is not
displayed.
The connection has timed out.
Contact your System Administrator for more
assistance.
This error is displayed, if the
web server has been shut
down.
Unable to connect
Contact your System Administrator in case
the error appears again.
This error is displayed, if the
authentication server is not
responsive.
Error occurred while connecting to the
Symantec Product Authentication
Service (AT). Please ensure that the
AT service is running.
170NetBackup Appliance error messages
Error messages displayed on the NetBackup Appliance Web Console
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