Table 12-18
Common error messages in NetBackup Appliance Shell Menu
(continued)
Explanation / Recommended actionError messages
Make sure that a valid license for NetBackup Deduplication Option is
installed on the media server
Failed license check for Deduplication
storage
Check if the storage unit or the corresponding disk volume already exists
on the media server. If they do exist, verify if the storage unit or the
corresponding disk volume is currently used. If the storage is redundant
only then use the NetBackup Administration Console or the
nbdecommission utility to delete them.
These tools are available on the NetBackup master server. Check the
NetBackup Appliance VxUL (unified) logs with the Support > Logs
> VxLogView Module ALL command for more precise error
information.
Failed to create Deduplication storage unit
Table 12-19 lists error messages that are specific to Manage > Software view
commands.
Table 12-19
Manage > Software view
Recommended actionExplanationError message
Please contact Symantec support for
help.
There are some errors in rpm patch.Failed to read the update configuration
for <RPM name>.
Please check if this patch has been
installed, if yes then identify the correct
patch to install on the appliance.
The current appliance version is the
same as the version in the patch. The
appliance has stopped installing the
patch.
The NetBackup appliance version is
already at <version number>.
Please identify and try to install the
correct patch on the appliance.
The current version installed on the
appliance is higher than the version of
the patch you are trying to install.
Cannot install the software update.
The software update version is
<version number> and the appliance
version is <version number>.
Please identify and try to install the
correct patch on the appliance. Run
the List downloaded command to
check for the downloaded patch and
install the correct patch.
The installation has failed as the patch
you are trying to download does not
exist or is not up-to-date.
The installation failed because the
patch does not exist or you did not run
the List downloaded command to
check for the downloaded patch.
Please check if there is another
instance of the upgrade process
running on the appliance.
Unable to get the upgrade lock, which
means another upgrade is running on
the appliance.
An upgrade process is already running
on this appliance.
191NetBackup Appliance error messages
Error messages displayed on the NetBackup Appliance Shell Menu
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