Symbol MC50 - Troubleshooting

MC50 Integrator Guide11-4
Troubleshooting
Mobile Computer
Table 11-1. Troubleshooting the Mobile Computer
Problem Cause Solution
Mobile computer does not turn
on.
Lithium-ion battery not
charged.
Charge or replace the lithium-ion battery in the mobile computer.
Lithium-ion battery not
installed properly.
Ensure battery is installed properly. See Installing and Removing the Main Battery on page
1-5.
System crash. Perform a warm boot. If the mobile computer still does not turn on, perform a cold boot. See
Resetting the Mobile Computer on page 1-7.
Rechargeable lithium-ion battery
did not charge.
Battery failed. Replace battery. If the mobile computer still does not operate, try a warm boot, then a cold
boot. See Resetting the Mobile Computer on page 1-7.
Mobile computer removed
from cradle while battery was
charging.
Insert mobile computer in cradle and begin charging. The standard battery requires
approximately 3.5 hours and the extended capacity battery requires approximately seven
hours to charge.
Cannot see characters on display. Mobile computer not powered
on.
Press the Power button.
During data communication, no
data was transmitted, or
transmitted data was
incomplete.
Mobile computer removed
from cradle or unplugged from
host computer during
communication.
Replace the mobile computer in the cradle, or reattach the CAM data cable and re-transmit.
Incorrect cable configuration. See the System Administrator.
Communication software was
incorrectly installed or
configured.
Perform setup as described in Chapter 3, ActiveSync.
Mobile computer does not emit
sound.
Volume setting is low or turned
off.
Unit may be a beeper only unit or incorrect Config Block is programmed into device.
Mobile computer turns itself off. Mobile computer is inactive. The mobile computer turns off after a period of inactivity. This period can be set from 1 to 5
minutes, in one-minute intervals.
Check the Power window by selecting Start - Settings - System tab - Power icon - Advanced
tab. Change the setting for a longer delay before the automatic shutoff feature activates.
Battery is not inserted
properly.
Insert the battery properly. See Installing and Removing the Main Battery on page 1-5.
Battery is depleted. Recharge or replace the battery.
Battery has exhausted its
usable life.
Replace the battery.
Battery’s gas gauge has lost
calibration.
Re-calibrate the battery. See Calibrating the Battery on page 1-7.
Pressing keys or buttons does not
activate the corresponding
feature.
Keypad is locked. Place the keypad lock switch into the unlocked position.
Tapping the window buttons or
icons does not activate the
corresponding feature.
LCD screen not aligned
correctly.
Re-calibrate the screen. See the Microsoft Windows Mobile 2003 for Pocket PC User Guide,
p/n 72E-68197-xx.
The system is not responding. Warm boot the system.See Resetting the Mobile Computer on page 1-7
.