MC50 Integrator Guide11-8
Cable Adapter Module
Magnetic Stripe Reader
Table 11-5. Troubleshooting the Cable Adapter Module
Symptom Possible Cause Action
Mobile computer battery is not
charging.
CAM was removed from mobile
computer or CAM was unplugged
from AC power too soon.
Ensure CAM is attached correctly and receiving power. Confirm main battery is charging
under Start - Settings - System - Power. The standard battery requires approximately 3.5
hours and the extended capacity battery requires approximately seven hours to charge.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.
CAM is not fully attached to the
mobile computer.
Reattach CAM to the mobile computer.
During data communication, no
data was transmitted, or
transmitted data was
incomplete.
CAM removed from mobile computer
during communication.
Reattach CAM to mobile computer and retransmit.
Incorrect cable configuration. See the System Administrator.
Communication software is not
installed or configured properly.
Perform setup as described in Chapter 3, ActiveSync.
Table 11-6. Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Action
MSR does not read card. MSR removed from mobile computer
during card swipe.
Reattach MSR to mobile computer and reswipe the card.
Faulty magnetic stripe on card. See the System Administrator.
MSR application is not installed or
configured properly.
Ensure the MSR application is installed on the mobile computer.
Ensure the MSR application is configured correctly.
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