Maintenance & Troubleshooting 11-7
Four Slot USB and Ethernet Cradles
Table 11-4. Troubleshooting the Four Slot USB and Ethernet Cradles
Symptom Cause Solution
Communication Status LED
does not light up.
Mobile computer is not inserted
correctly in the cradle.
Remove, then reinsert the mobile computer securely.
Cradle is not receiving power. Ensure the power supply is securely connected to both the cradle and AC power.
Battery is not charging. Mobile computer removed from the
cradle too soon.
Replace the mobile computer in the cradle. The standard battery requires approximately
3.5 hours and the extended capacity battery requires approximately seven hours to
charge. Tap Start - Settings - System - Power to view battery status.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.
Mobile computer is not inserted
correctly in the cradle.
Remove the mobile computer and reinsert it correctly. Verify charging is active.
Tap Start - Settings - System - Power to view battery status.
Attempt by the mobile computer
to ActiveSync failed.
Mobile computer removed from the
cradle while the LED was blinking
green.
Wait one minute and reinsert the mobile computer in the cradle. This allows the cradle
to attempt another synchronization.
ActiveSync on the host computer has
not yet closed the previous
ActiveSync session.
Wait one minute and reinsert the mobile computer in the cradle. This allows the cradle
to attempt another synchronization.
Incorrect cable configuration. Ensure the correct cable (USB or Ethernet) is used with the cradle.
Communication software improperly
configured.
Perform setup as described in Chapter 3, ActiveSync.
During communication, no data
was transmitted, or transmitted
data was incomplete.
Mobile computer removed from
cradle during communication.
Replace mobile computer in cradle and retransmit.
Mobile computer has no active
connection.
An icon is visible in the status bar if a connection is active.
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