5
FAQ
5.1
Failed to access the web UI
Use the following method to troubleshoot the fault, and then try again.
If you are using a wireless device, such as a smartphone:
−
Ensure that it is connected to the Wi-Fi network of the node.
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Ensure that the cellular network (mobile data) of the client is disabled.
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Use another smartphone or tablet to log in to the web UI.
If you are using a wired device, such as a computer:
−
Ensure that the Ethernet cable between your computer and the primary node is
connected properly.
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Ensure that your computer is set to Obtain an IP address automatically.
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Ensure that the login IP address (192.168.0.1 by default) you entered is correct.
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Clear cache of your browser, or use another browser.
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Use another computer to log in to the web UI.
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Hold down the reset button for about 8 seconds to restore the Mesh device to factory
settings.