e-STUDIO2008A/2508A/3008A/3508A/4508A/5008A © 2015 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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[F100_2] HDD format error (HDD encryption key data damaged - both boards)
Take appropriate countermeasures shown in the table below according to the messages displayed in
“SRAM Key Status” and “FROM Key Status”.
Remarks:
If the error is not cleared, reinstallation of the OS data / master data and application is needed.
* AccessFailed, KeyNull or KeyBroken
Classification Contents
Other service call HDD format error: Encryption key data of both the SYS board
and the SRAM board for the SYS board are damaged.
Check Item Measure
Encryption key status Check the displayed message. ([3] + [CLEAR] Power-ON
5. Key Backup Restore)
SRAM Key
Status
FROM Key
Status
Measure
* AccessFailed Replace the SYS board.
P. 9-19 "9.2.4 Precautions and procedures when replacing
the SYS board" (all steps)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] 2. Restore SRAM Data from USB
(For details, see "12.1.4Cloning procedure [B]Restore
procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in P. 9-19 "9.2.4
Precautions and procedures when replacing the SYS
board".
[C]Restore ADI key (only when ADI-HDD is installed)
[D]Restore encryption key
[E] Restore license
AccessFailed * Replace the SRAM board.
(for the SYS board)
KeyNull/
KeyBroken
KeyNull/
KeyBroken
<No USB backup data>
1. Reinstall the system software.
P. 11-2 "11.2 Firmware Updating with USB Device"
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] 2. Restore SRAM Data from USB
(For details, see "12.1.4Cloning procedure [B]Restore
procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in P. 9-19 "9.2.4
Precautions and procedures when replacing the SYS
board".
[C]Restore ADI key (only when ADI-HDD is installed)
[D]Restore encryption key
[E] Restore license
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