Toshiba e-STUDIO656 - Page 634

e-STUDIO556/656/756/856(Ver03) © 2012 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
8 - 126
[F101_2] Normal partition mount error (HDD normal partition mounting fails.)
[F101_3] Encryption partition mount error (HDD encryption partition mounting fails.)
[F101] The HDD cannot be connected (mounted) caused by a reason other than one described
in the F101_0 through F101_3 errors.
[F102] HDD boot error
[F103] HDD transfer time-out
[F104] HDD data error
[F105] other HDD error
Classification Error item
Other service call HDD unmounted: Connection of HDD cannot be detected.
Sub-code 2: Normal partition mount error (HDD normal partition mounting
fails.)
Sub-code 3: Encryption partition mount error (HDD encryption partition
mounting fails.)
Without sub-code: The HDD cannot be connected (mounted) caused by a
reason other than one described in the F101_0 through F101_3 errors.
Check item Measures
HDD, SYS board, Setting
1. Turn the power of the equipment OFF and check the connection of the
HDD.
- Connector and harness check
- Check if the connector pins of the HDD are bent.
2. If the error still occurs after step 1, perform the following.
- Perform [3C] → [5] (Key Backup Restore) and check that each Key
Status is "OK".
- If not, recover the key (copy "SRAM Key Status" to "FROM Key
Status" or vice versa).
3. If the error persists after step 2, perform the following.
- Check if the state of each partition is "OK" by performing
[5]+[C]+[POWER] → 6. DISK Info.
- If the state of partition is "NG", initialize the partition by performing
[5]+[C]+[POWER] → 3. Initialize HDD.
Notes:
The following items will be deleted by performing step 3.
• Message Log
• Job Log
• Spool Data (Print, Email reception)
• Template
4. If the error still persists after step 3, perform the following.
- Perform [3C] → [3] (Format HDD), and then install "System
Software (HD data)" with [49] - [4].
- Start the equipment with 08.
5. If the error persists even after step 4, replace the HDD.
Replace parts Remarks
HDD
SYS board
Classification Error item
Other service call HDD start error: HDD cannot become "Ready" state.
HDD transfer time-out: Reading/writing cannot be performed in the
specified period of time.
HDD data error: Abnormality is detected in the data of HDD.
HDD other error