Toshiba e-STUDIO656 - Page 639

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© 2012 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856(Ver03)
ERROR CODE AND TROUBLESHOOTING
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[F109_3] Key consistency error (HDD encryption parameter damage)
Take measures given in the following table according to the messages displayed in the SRAM Key
Status and FROM Key Status fields.
Remark:
If the error is not cleared, reinstallation of the OS data, master data and application is needed.
* AccessFailed, KeyNull or KeyBroken
Classification Error item
Other service call Key consistency error - Parameter used for HDD partition encryption are
damaged.
Check item Measures
Encryption key status confirmation Check the message displayed by [3] + [C] + [POWER] -> 5. Key Backup
Restore.
SRAM Key
Status
FROM Key
Status
Measures
* Access Failed Replace the SYS board.
 P.9-16 "9.2.4 Precautions and Procedures when replacing the SYS
board" (all steps)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] → “ 2. Restore SRAM Data from USB”
(For details, see "12.1.4Cloning procedure [[B]Restoring procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in  P.9-16 "9.2.4 Precautions and
Procedures when replacing the SYS board"
[E] Restore ADI key (only when ADI-HDD is installed)
[F] Restore encryption key
[G] Restore license
AccessFailed * Replace the SRAM board .
 P.9-20 "9.2.6 Precautions and Procedures when replacing SRAM
board" (all steps)
OK KeyNull/
KeyBroken
Recover the encryption key on the SYS board.
 P.9-16 "9.2.4 Precautions and Procedures when replacing the SYS
board" (all steps)
AccessFailed OK Replace the SRAM board .
 P.9-20 "9.2.6 Precautions and Procedures when replacing SRAM
board" (all steps)
KeyNull/
KeyBroken
OK Recover the encryption key on the SRAM board.
 P.9-20 "9.2.6 Precautions and Procedures when replacing SRAM
board" (for the SYS board, [H]Backup encryption key)
KeyNull/
KeyBroken
KeyNull/
KeyBroken
<No USB backup data>
1. Reinstall the system software.
 P.11-5 "11.2 Firmware Updating with USB Media"
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] → “ 2. Restore SRAM Data from USB”
(For details, see "12.1.4Cloning procedure [[B]Restoring procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in  P.9-16 "9.2.4 Precautions and
Procedures when replacing the SYS board"
[E] Restore ADI key (only when ADI-HDD is installed)
[F] Restore encryption key
[G] Restore license