Maintenance and Service 6–21
Technical Contacts
If you have any difficulty setting up or operating the Classifier, or
if you have technical or application questions about this system,
contact an applications engineer at TSI Incorporated, 1-800-874-
2811 (USA) or (651) 490-2811 or e-mail
technical.service@tsi.com
.
If the Classifier does not operate properly, or if you are returning
the instrument for service, visit our website at
http://rma.tsi.com
, or contact TSI Customer Service at 1-800-
874-2811 (USA) or (651) 490-2811.
Returning the Classifier for Service
Visit our website at http://rma.tsi.com or call TSI at 1-800-874-
2811 (USA) or (651) 490-2811 for specific return instructions.
Customer Service will need this information when you call:
The instrument model number
The instrument serial number
A purchase order number (unless under warranty)
A billing address
A shipping address
WARNING
The Model 3077A/3077 Aerosol Neutralizer must be removed from the
Classifier prior to shipping. See the section titled “Cleaning Kr-85
Bipolar Charger/Neutralizer” in this chapter, for instructions on how to
remove the neutralizer.
The neutralizer must be shipped in the original shipping container. If you
no longer have the original shipping container, contact TSI before
shipping so we can send you a suitable carton.
Use the original packing material to return the instrument to TSI.
For the Classifier or DMAs: if you no longer have the original
packing material, before packing the instrument, seal off any ports
to prevent debris from entering the instrument and ensure that the
indicator lights and the connectors on the instrument front and
back panels are protected.
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