Utax 2550ci

Troubleshooting
12-9
12
* When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses.
Message Checkpoints Corrective Actions
Reference
Page
Cannot connect to
Authentication
Server.*
— Set machine time to match the
server’s time.
2-12
— Check the domain name. 10-2
— Check the host name. 10-2
— Check the connection status with the
server.
—
Cannot duplex print
on this paper.*
Did you select a paper size/
type that cannot be duplex
printed?
If the selected paper is not changed
and [Continue] is pressed, duplex is
released.
Select the available paper. Press
[Continue] to print.
3-13
Cannot find the
destination computer.
Check the computer.
Is the machine and the PC
to which the scanned image
is to be sent connected to
the network?
Check the network and SMB settings.
- The network cable is connected.
- The hub is not operating properly.
- The server is not operating properly.
- Host name and IP address
- Port number
2-3
Is the account information
(user ID, password) used to
access the shared folder to
which the scanned image is
to be sent incorrect?
Check the following settings of the
PC to which the scanned image is to
be sent.
- Host name
- Path
- Login user name
- Login password
- Folder share permissions of the
recipient
2-3
Cannot offset this
paper.*
Did you select a paper size/
type that cannot be offset?
If the selected paper is not changed
and [Continue] is pressed, offset is
released.
Select the available paper. Press
[Continue] to print.
3-15
Cannot print the
specified number of
copies.*
— Only one copy is available.
Press [Continue] to continue printing.
Press [Cancel] to cancel the job.
—
NOTE: If the sender is a domain
user, specify the domain name.
[Login User ID]@[Domain Name]
Example: sa720XXXX@km