22
ISSUE LOCATION ORDER CORRECTIVE PROCEDURE PAGE
Paper jam Console
1 Clear a Paper Jam 27
2
Test the Printer—if printout is irregular, see the
following entry “Printout is irregular”
25
3 Clear a severe paper jam in Service the Printer 42
Printout is irregular Console
1 Verify paper is loaded correctly in Load Thermal Paper 77
2 Test the Printer (repeat up to the three times) 25
3
Clean the Printhead by Using Paper (repeat up to the
three times)
28
4 Clear a severe paper jam in Service the Printer 42
5 Clean the printhead in Service the Printer 42
6 Replace the printer cable in Service the Printer 42
7 Replace the printer in Service the Printer 42
8 Replace the PCB assembly in Reassemble the Console 54
Screen blank,
irregular, or difficult
to read
Console
1 Adjust the contrast settings in Preferences —
2 Replace the LCD in Replace the LCD 38
Printhead
disengaged error
appears when the
printhead release
lever is engaged
Console
1 Replace the printer in Service the Printer 42
2 Replace the PCB assembly in Reassemble the Console 54
No paper error
appears when paper
is present
Console
1 Verify paper is loaded correctly in Load Thermal Paper 77
2 Replace the printer in Service the Printer 42
3 Replace the PCB assembly in Reassemble the Console 54
String test fails
†
Probe
1
Adjust the probe seating in the insert with a rocking or
twisting motion, and then rescan
—
2 Contact Verathon Customer Care —
Console 1 Replace the PCB assembly in Reassemble the Console 54
Scan returns zeros
†
Probe
1
Complete the section Perform a String Test of the
Certify the System procedure
12
2 Replace the Probe Tailcone 70
3 Contact Verathon Customer Care —
Console 1 Replace the PCB assembly in Reassemble the Console 54