10 Troubleshooting
In case something is not working as intended, take a
look at the following troubleshooting guide.
NOTICE
Machine damage due to improper
troubleshooting
In case of improper troubleshooting, your machine
may get damaged.
If you are unsure of how to perform certain steps
during troubleshooting or cannot solve the prob-
lems, abort the troubleshooting and contact cus-
tomer service.
Additional symbols in this chapter
Question to narrow down the problem
Suggested solution
I cannot open the working chamber door
Is the machine operating?
While the axes are moving, you cannot open the
working chamber door.
If applicable:
Wait until the machine has finished.
Has a power failure occurred at the install-
ation site of the machine?
If applicable:
Depending on the duration of the power failure,
restart the machine or perform an emergency
opening.
Is electricity available at the installation site
of the machine?
If applicable:
1.
Connect the machine to the electrical source.
2.
Switch on the machine at the main power switch.
3.
If the working chamber lighting does not illu-
minate, check if the power cable is properly
seated in the machine and is connected to the
electrical source.
4.
Try connecting the machine to a different socket.
Is the door blocked?
If applicable:
1.
Check if the guide rails at the back of the working
chamber door are free from dirt.
2.
Switch on the machine at the main power switch.
3.
If the working chamber lighting does not illu-
minate, check if the power cable is properly
seated in the machine and is connected to the
electrical source.
4.
If the machine is not powered, perform an emer-
gency opening when necessary.
I have installed all components, started the
software but the machine does not
reference
Is the working chamber door open?
The machine does not reference with the working
chamber door open.
If applicable:
Confirm the corresponding dialog on the touch-
screen to close the door.
Is an Ethernet cable connected to the
machine?
If applicable:
Check if the Ethernet cable is properly seated in
the connector and is undamaged. If possible, use
the provided cable.
Do you use WiFi?
If applicable:
Check if the access point is properly set up and
operational.
Is the working chamber illuminated in red?
In this case a machine malfunction occurred.
If applicable:
1.
Restart the machine.
2.
If the working chamber continues to be illu-
minated in red, contact customer service.
My machine doesnt execute any jobs
although it is connected to the computer
Is the drawer open?
If applicable:
Push the drawer into the machine until it snaps in
place.
Is the wrong tool magazine mounted or didnt
the machine recognize the magazine?
If applicable:
1.
In the
Jobs
section of the touchscreen, check
which tool magazine is required and if the
machine has recognized it (green check mark in
the check box).
Original Operating Instructions:Z4
Version: 12/5/2018
Z4 – Troubleshooting
EN 72