Print-Quality Problems
Xerox
®
B215 Multifunction Printer
User Guide
240
Character Voids Character voids are white areas within parts of characters that should be solid black:
• If you are using transparencies, try another type of transparency. Because of the
composition of transparencies, some character voids are normal.
• You may be printing on the wrong surface of the paper. Remove the paper and
turn it around.
• The paper may not meet paper specifications.
Horizontal stripes If horizontally aligned black lines, stripes, streaks or smears appear:
• The toner cartridge may be installed improperly. Remove the cartridge and
reinsert it.
• The toner cartridge may be defective. Remove the toner cartridge and install a
new one. For details, refer to Replacing the Toner Cartridge.
• If the problem persists, the printer may require repair. Contact a service
representative.
Curl If the printed paper is curled or paper does not feed into the printer:
• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the
tray.
• Change the printer option and try again. Go to Printing Preferences, click Paper
tab, and set type to Light weight.
An unknown image
repetitively appears on
a few sheets or loose
toner, light print, or
contamination occurs.
• Your printer is probably being used at an altitude of 1,500 m (4,921 ft) or above.
• The high altitude may affect the print quality, such as loose toner or light
imaging. Change the altitude setting for your printer. For details, refer to Setting
Altitude Adjustment.
Symptoms Solutions
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