October 2012
2-97
ColorQube 8570/8870 Service Manual
Remove Unidentified Ink Sticks (Cyan, Magenta,
Fault Messages and Codes
Xerox Internal Use Only - Revised, 3rd Revision
Remove Unidentified Ink Sticks (Cyan, Magenta, Yellow,
Black)
An unidentified ink stick error has occurred. The following troubleshooting procedure applies to
these errors.
Procedure
Refer to 93,966 ~ 93,969, Unidentified Ink Sticks RAP for troubleshooting procedure.
Jam Codes
The printer stores the most recent 20 events in Jam History. To access this information, from
the Control Panel menu, select Troubleshooting -> Service Tools -> Jam History and press
OK. Jam Codes for Process Events differ between models. Table 1 list the code keys for the
printer. Table 2 provides troubleshooting information for the most common jams.
Table 1 Applicable Fault Messages
Remove unidentified yellow ink stick (slot 1)
Remove unidentified cyan ink stick (slot 2)
Remove unidentified magenta ink stick (slot 3)
Remove unidentified black ink stick (slot 4)
Table 1 Jam Code Key
Process Event Basis for Jam Printer Status Media Supply
A Deskew Flag
B Preheater Flag
C Strip Flag
D Exit Flag
E Tray 1 Width
F Front Door
G Tray 2 Media
H Tray 3 Media
J Tray 4 Media
K Tray 5 Media
M Media Drive
N Y-Axis Motor
P Process Drive
Q DMU Missing
R Pre-Deskew Flag
T Exit Door
U Pipeline Resource
V Tray 2 Media Present
X Tray 3 Pick Flag
Y Tray 4 Pick Flag
Z Tray 5 Pick Flag
2 Sensor Event
3 Timeout
4 Motor Stall
5 Motor Position
6 Length Short
7 Length Long
8 Pipeline Rsc
9 Media Lift Sensor
A Abnormal Shutdown
B Normal Shutdown
C Mechanical Recovery
D Warmup
E Ready
F Fault
G Auto Drum Maintenance
H Printhead Maintenance
J Printhead Purge
K Oil Transfix Roller
L Standby
M Pick from Tray 2
N Pick from Tray 3, 4 or 5
Q Pick from Tray 1
R Pick from Duplex
S Stage for Transfix
T Transfix
U Off
V Drum Maintenance
W Imaging
X Exit
Y Shell
Z Shutdown
0 N/A
1 Tray 1
2 Tray 2
3 Tray 3
4 Tray 4
5 Tray 5
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