October 2012
2-1
ColorQube 8570/8870 Service Manual
Fault Messages and Codes
Xerox Internal Use Only - Revised, 3rd Revision
2 Fault Messages and Codes
Introduction ..................................................................................................................... 2-3
Power On Self Tests ....................................................................................................... 2-3
Print Engine Self-Test..................................................................................................... 2-5
PS NVRAM Reset........................................................................................................... 2-6
Configuration Card Parameters ...................................................................................... 2-8
Fault Messages and Codes Troubleshooting.................................................................. 2-8
Testing Clutch, Motor, and Solenoid Resistance ............................................................ 2-9
Chain 10 - Drum
10,550 Y-Axis Fault......................................................................................................... 2-11
Chain 72 - Feeder, Tray 2
72,215 Tray 2 Raise Failure............................................................................................ 2-13
72,217 Tray 2 Bump-up Failure ...................................................................................... 2-13
Chain 73 - Feeder HCF1, Paper Path
73,215, 73,952 525-Sheet Feeder Faults ....................................................................... 2-15
Chain 74 - Feeder HCF2, Paper Path
74,215, 74,952 525-Sheet Feeder Faults ....................................................................... 2-17
Chain 75 - Feeder HCF3, Paper Path
75,215, 75,952 525-Sheet Feeder Faults ....................................................................... 2-19
Chain 88 - Preheater
88,500 ~ 88,504 Preheater Thermal Faults .................................................................... 2-21
Chain 89 - Registration Media Path
89,570, 89,571 Media Drive Faults................................................................................. 2-23
89,572 Media Path Motor Fault....................................................................................... 2-23
Chain 91 - Marking Drawer/Unit
91,500 X-Axis Fault......................................................................................................... 2-25
91,523, 91,527, 91,531, 91,850, 91,862 Left Jetstack Thermal Faults........................... 2-25
91,535, 91,539, 91,543, 91,854, 91,866 Right Jetstack Thermal Faults......................... 2-26
91,547, 91,551, 91,555, 91,858, 91,870 Printhead Reservoir Thermal Faults ............... 2-28
91,610 Printhead Calibration Fault.................................................................................. 2-29
91,710 ~ 91,716, 94,704 Wiper or Media Drive Faults.................................................... 2-29
91,720 Printhead Tilt Fault.............................................................................................. 2-30
91,721 Printhead Tilt Fault.............................................................................................. 2-31
91,722 Printhead Tilt Fault.............................................................................................. 2-33
91,723 Printhead Tilt Fault.............................................................................................. 2-34
91,724 Head Park Fault (Soft) ........................................................................................ 2-35
91,725 Process Drive Fault............................................................................................. 2-35
91,726 Process Drive Fault............................................................................................. 2-36
91,900, 91,903, 91,904, 93,901 Printhead NVRAM or PLD Fault................................... 2-37
Chain 92 - Electronics
92,500, 92,550, 92,555, 92,558 Electronics Module....................................................... 2-39
92,553 Ink Loader or I/O Board Disconnected................................................................ 2-39
92,563, 92,570, 92,579 Electronics Module Faults......................................................... 2-40
92,571 Software Fault..................................................................................................... 2-40
92,587 Wave Amp Fault.................................................................................................. 2-41
92,588 ~ 92,596 Electronics Module Faults.................................................................... 2-42
92,597, 92,601 Electronics Module Faults...................................................................... 2-42
92,602 Power Supply Overvoltage Watchdog Timer Went Off ....................................... 2-43
92,604 ~ 92,606 Electronics Fan Faults.......................................................................... 2-43
92,607 ~ 92,609 Wave Amp Faults................................................................................. 2-44
92,808 ~ 92,813 Configuration Card Faults .................................................................... 2-44
92,900 Ink Loader Disconnect......................................................................................... 2-46
Chain 93 - Ink
93,501, 93,506, 93,511, 93,516 Ink Loader Faults.......................................................... 2-47
93,523, 93,526, 93,529, 93,532 Ink Loader Thermal Faults ........................................... 2-48
93,524, 93,527, 93,530, 93,533 Ink Loader Thermal Faults ........................................... 2-49
93,525, 93,528, 93,531, 93,534 Ink Loader Thermal Faults ........................................... 2-50
93,581 ~ 93,584 Printhead Level Sense Faults .............................................................. 2-51
93,597, 93,598, 93,599, 93,800 Printhead Level Sense Faults ...................................... 2-51
93,600, 93,603, 93,606, 93,609 Ink Loader Thermal Faults ........................................... 2-53
93,601, 93,604, 93,607, 93,610 Ink Loader Thermal Faults ........................................... 2-54
93,602, 93,605, 93,608, 93,611 Ink Loader Electrical Faults.......................................... 2-55
93,893 ~ 93,896 Ink Loader Faults ................................................................................. 2-55
93,962 ~ 93,965 Incorrect Ink Sticks............................................................................... 2-56
93,966 ~ 93,969 Unidentified Ink Sticks.......................................................................... 2-57
93,982 ~ 93,985 Ink Load Obstruction Faults ................................................................. 2-58
93,994 ~ 93,997 Ink Loader Faults ................................................................................. 2-59
Chain 94 - Drum Maintenance
94,000 ~ 94,003 Trapped Ink Stick Faults ...................................................................... 2-61
94,004 ~ 94,007 Factory Ink Stick Exceeded Quota Faults............................................ 2-61
94,510 ~ 94,513 Y-Axis Faults........................................................................................ 2-62
94,524, 94,526 Y-Axis Faults.......................................................................................... 2-62
94,536, 94,538 ~ 94,541 Drum Thermal Faults .............................................................. 2-63
94,548, 94,550 Y-Axis Faults.......................................................................................... 2-64
94,570 Drum Maintenance Fault..................................................................................... 2-64
94,626 Drum Thermal Fault ............................................................................................ 2-65
94,700 Process Drive Fault............................................................................................. 2-66
94,701, 94,702 Process Drive Faults.............................................................................. 2-67
94,703 X-Axis Fault......................................................................................................... 2-67
94,704 Wiper and Media Drive Fault............................................................................... 2-68
Chain 99 - PEST
99,001 PEST - Generic Error .......................................................................................... 2-69
99,002, 99,003 PEST - Jetstack Disconnect................................................................... 2-69
99,004, 99,005 PEST - Reservoir Disconnect................................................................. 2-70
99,006 PEST - Drum Heater Disconnect ........................................................................ 2-71
99,008 PEST - Preheat Heater Disconnect..................................................................... 2-72
99,009 ~ 99,013 PEST - Ink Melters are Disconnected.................................................. 2-73
99,015 PEST - Drum Cooling Fan Disconnect................................................................ 2-74
99,016 PEST - All Three Clutches Failed........................................................................ 2-75
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