Fault Clearance Procedure
Xerox WorkCentre 5016/5020 User Guide 96
H Code
J Codes
L Code
Error Code Description Remedy
H9 An internal communication error
occurred in the machine.
Switch the machine off and on. If the
error persists, contact the Xerox
Welcome Center.
Error Code Description Remedy
J1 Out of toner. Add toner.
For information on how to add toner, refer
to "Adding Toner to the Drum Cartridge"
(P.111).
J3 The machine cannot correctly sense
the connection to the Drum
Cartridge, or the Drum Cartridge
may not be installed at all.
If the Drum Cartridge is installed in the
machine, pull it out halfway, and push
it back in again.
If the Drum Cartridge is not installed in
the machine at all, install the
recommended Drum Cartridge.
For information on the Drum Cartridge,
refer to "Replacing Consumables"
(P.110).
The Drum Cartridge that is currently
being installed in the machine is not
supported.
Replace the Drum Cartridge.
For information on the Drum Cartridge,
refer to "Replacing Consumables"
(P.110).
J6 The Drum Cartridge needs to be
replaced.
Replace the Drum Cartridge.
For information on how to replace the
Drum Cartridge, refer to "Replacing the
Drum Cartridge" (P.114).
J7 The Drum Cartridge is defective. Replace the Drum Cartridge.
For information on the Drum Cartridge,
refer to "Replacing Consumables"
(P.110).
For information on how to replace the
Drum Cartridge, refer to "Replacing the
Drum Cartridge" (P.114).
Error Code Description Remedy
L9 When the machine is in the Multiple
Account Mode, it reached the copy
job limit that has been set for a
particualr user account.
Press the <Stop> button to cancel the
job. Break up the job into smaller
segments.
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