Xerox WorkCentre Pro 423 - Page 63

03/02 2.3 Level 2 Troubleshooting
WorkCentre Pro 423/428 2-31 CHAPTER 2 TROUBLESHOOTING
K Code
Internal
Code
Error Description Corrective Action
K7-03 022A
Remote terminal lacks
remote mailbox ability (FX-
type mailbox)
Check the remote terminal.
K7-03 022B
Remote terminal lacks F
code communication ability
Check the remote terminal.
K7-03 0253
Remote terminal lacks file
forwarding ability.
Check the remote terminal.
K7-03 053D DIS was not received after
voice request from remote
terminal was not realized
while transmitting.
Check the remote terminal/line.
K7-03 0540
Auto dial was activated, but
no dial data existed.
Redial. Check/replace M/F MAIN
PWB and MMB.
K7-03 0541 Some of dial data is illegal.
Redial. Check/replace M/F MAIN
PWB and MMB.
K7-03 0570
Illegal command (ID) or
incorrect command was
received.
Check/replace M/F MAIN PWB and
MMB.
K7-03 0571 Illegal parameter (PI) was
received.
Check/replace M/F MAIN PWB and
MMB.
K7-03 0572 No extension line existed,
but a call was directed to an
extension.
Check/replace M/F MAIN PWB and
MMB.
K7-06 053B Remote terminal was not in
Closed Network Mode.
Check the remote terminal/line.
K7-07 053F DCN received. Retry. Check the remote
terminal/line.
K7-07 0968 (G4) session abort was
received.
Check the remote terminal.
K8-01 00B3 "FAILURE" DSN received None
K8-02 027B E-mail received data
containing data of format not
supported by PESS
Check the remote terminal.
K8-02 027C
E-mail received data
containing data of format not
supported by MF-SYS
Check the remote terminal.
K Code
Internal
Code
Error Description Corrective Action
K8-03 00B2 End of job by request from
client
Normal end
K8-03 0601 End of transfer job due to
error from PESS
Check/replace PESS.
K8-04 00A6 Request received when
mode write conditions are
not satisfied
ERR_OA_MODEWRITE
Normal processing
K8-04 00A7 Request received when
mode read conditions are
not satisfied
ERR_OA_MODEREAD
Normal processing
K8-04 00A8 Request received from host
in auto dial restricted state
Release restriction. Retry.
K8-04 00A9 Job activated when
activation conditions are not
satisfied after DTMF
Check activation conditions and try
again.
K8-04 00AA
Job stop request received
before transfer job
Normal processing
K8-04 00AB
Mailbox number outside
range
Check specified mailbox number.
K8-04 00AC Mailbox number or password
format error
Check specified mailbox number
and password.
K8-04 00AD Mailbox not open Check specified mailbox number.
K8-04 00AE Mailbox password abnormal Check specified mailbox password.
K8-04 00AF Mailbox file abnormal
Check/replace M/F MAIN PWB and
MMB. Check mailbox parameters.
K8-04 00B0 Nonvolatile information read
failure
Check/replace M/F MAIN PWB and
MMB.
K8-04 00B1 Unable to delete mailbox
document
Check activation conditions and try
again.
K9-01 0869 Communication rejected
(ISDN)
Check the remote terminal.
K9-01 086C Remote terminal out of order
(ISDN)
Check the remote terminal.
K9-01 0872 Network failure (ISDN) Retry.