Xtreamer e-TRAYz - Common Issues and Solutions (FAQ)

102
FAQ
Not possible to install by the installation CD provided or setup file?
•
Check if PC and device are in the same network band. In DOS, it can be checked if Ping is possible with the IP
address of device. (For example, it is normal if response is produced after the command of ‘ping IP address’)
• Check if installation key has been correctly entered.
• Check if hard disk has been correctly mounted. (With normal status, the red LED is turned off)
Error occurred in the course of CD installation?
• Forcefully close installation programs in window admin.
• Reboot device and install again.
Installation does not proceed normally when entering installation key?
• Installation key input is case sensitive. Check for capital and small letters.
When reinstalling, installer cannot search network-attached device.
• First of all, you have to booting initialization for reinstallation. When the power switch is turned on while Reset
button is pressing for 2~3 sec, a booting initialization is done
.
Cannot login with e-TRAYz connector.
• Verify that IP address and port number is correct.
• Verify that IP sharer is set correcly if you use Domain using DDNS.
Cannot access to e-TRAYz Home(e-TRAYz webpage).
• Verify that program has been correctly installed.
• Verify that IP address(http://IP address:8080/) has been correctly entered. (If not enter the port number, you
cannot access e-TRAYz home.)
• Verify that IP sharer is set correcly if you use Domain using DDNS.
Does not opened sharing windows at e-TRAYz connector.
• Verify that e-
TRAYz home port has been correctly set at setting menu of connector. If you use another port not
default port(8080), input the port number into Usesr port field.
Forgot password? : General Users