Application Deployment
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Performing a Factory Reset
A Factory Reset erases all data in the /data and /enterprise partitions in internal storage and clears all
device settings. A Factory Reset returns the device to the last installed operating system image. To revert to a
previous operating system version, re-install that operating system image. See Performing a System Update
for more information.
Downloading the Factory Reset Package
To download the Factory Reset package:
1. Go to the Zebra Support & Downloads web site, www.zebra.com/support
.
2. Download the appropriate Factory Reset file to a host computer.
Using microSD Card
1. Copy the Factory Reset zip file to the root of the microSD card.
• Copy the zip file to a microSD card using a host computer (see USB Communication for more
information) and then installing the microSD card into the device (see Replacing the microSD Card for
more information).
• Connect the device with a microSD card already installed to the host computer and copy zip file to the
microSD card. See USB Communication for more information. Disconnect the device from the host
computer.
2. Press and hold the Power button until the menu appears.
3. Touch Reboot.
4. Touch OK. The device resets.
5. Press and hold the PTT button until the device vibrates. The System Recovery screen appears.
6. Press the Volume Up and Volume Down buttons to navigate to apply from sdcard.
7.
8.
9.
10.Press the Power button.
11.Use the Volume Up and Volume Down buttons to navigate to the Factory Reset file.
12.Press the Power button. The Factory Reset occurs and then the device returns to the Recovery screen.
13.Press the Power button.
Using ADB
To perform an Factory Reset using ADB:
1. Connect the device to the USB-C Cable or insert the device into the 1-Slot Ethernet Cradle.
2. Connect the cable or cradle to the host computer.
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