Maintenance and Troubleshooting
158
1-Slot Ethernet Cradle
TC20 battery is not
charging.
TC20 was removed from
cradle or cradle was
unplugged from AC
power too soon.
Ensure cradle is receiving power. Ensure TC20 is
seated correctly. Confirm main battery is charging.
The internal battery charges from fully depleted to
90% in approximately four hours and from fully
depleted to 100% in approximately five hours.
Battery is faulty. Verify that other devices charge properly. If so, the
replace the device.
The TC20 is not fully
seated in the cradle.
Remove and re-insert the TC20 into the cradle,
ensuring it is firmly seated.
Extreme battery
temperature.
Battery does not charge if ambient temperature is
below 0 °C (32 °F) or above 40 °C (104 °F).
Table 8 Troubleshooting the 1-Slot Base Charge Only Cradle (Continued)
Symptom Possible Cause Action
Table 9 Troubleshooting the 1-Slot Ethernet Cradle
Symptom Possible Cause Action
LEDs do not light when
TC20 is inserted.
Cradle is not receiving
power.
Ensure the power cable is connected securely to
both the cradle and to AC power.
TC20 is not seated firmly
in the cradle.
Remove and re-insert the TC20 into the cradle,
ensuring it is firmly seated.
TC20 battery is not
charging.
TC20 was removed from
cradle or cradle was
unplugged from AC
power too soon.
Ensure cradle is receiving power. Ensure TC20 is
seated correctly. Confirm main battery is charging.
The internal battery charges from fully depleted to
90% in approximately four hours and from fully
depleted to 100% in approximately five hours.
Battery is faulty. Verify that other devices charge properly. If so,
replace the device.
The TC20 is not fully
seated in the cradle.
Remove and re-insert the TC20 into the cradle,
ensuring it is firmly seated.
Extreme battery
temperature.
Battery does not charge if ambient temperature is
below 0 °C (32 °F) or above 40 °C (104 °F).
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