Troubleshooting
Miscellaneous Issues
128
P1051584-002 8/23/12
Miscellaneous Issues
Table 17 identifies miscellaneous issues with the print engine, the possible causes, and the
recommended solutions.
Table 17 • Miscellaneous Print Engine Problems
Problem Possible Cause Recommended Solution
The control panel
display shows a
language that I
cannot read
The language parameter was
changed through the control
panel or a firmware command.
1. On the control panel display, press SETUP.
2. Press LEFT ARROW once to move to the
LANGUAGE parameter.
3. Use PLUS (+) or MINUS (-) to scroll
through the language selections. The
selections for this parameter are displayed in
the actual languages to make it easier for you
to find one that you are able to read.
4. Select the language that you want to display.
The display is missing
characters or parts of
characters
The display may need
replacing.
Call a service technician.
Changes in
parameter settings
did not take effect
Some parameters are set
incorrectly.
1. Check the parameters and change or reset if
necessary.
2. Turn the print engine off (O) and then on (I).
A firmware command (such as
device.command_override
)
turned off the ability to change
the parameter.
Refer to the Programming Guide for ZPL, ZBI,
Set-Get-Do, Mirror, and WML or call a service
technician.
A firmware command changed
the parameter back to the
previous setting.
If the problem persists, there
may be a problem with the
main logic board.
Call a service technician.
Non-continuous
labels are being
treated as continuous
labels.
The print engine was not
calibrated for the media being
used.
Calibrate the printer. See Calibrate the Ribbon
and Media Sensors on page 99.
The print engine is configured
for continuous media.
Set the print engine for the correct media type
(gap/notch, continuous, or mark). See
Media
Type on page 76.
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