Zebra ZE500 User Manual

Troubleshooting
Print Engine Diagnostics
138
P1051584-002 8/23/12
Sensor Profile
Use the sensor profile image (which will extend across several actual labels or tags) to
troubleshoot the following situations:
• The printer experiences difficulty in determining gaps (web) between labels.
• The printer incorrectly identifies preprinted areas on a label as gaps (web).
• The printer cannot detect ribbon.
With the printer in the Ready state, print a sensor profile in one of these ways:
Compare your results to the examples shown in this section. If the sensitivity of the sensors
must be adjusted, calibrate the printer (see
Calibrate the Ribbon and Media Sensors
on page 99).
Ribbon Sensor Profile (Figure 18) The bars (1) on the sensor profile indicate the ribbon
sensor readings. The ribbon sensor threshold setting is indicated by the word
RIBBON (2). If
the ribbon readings are below the threshold value, the print engine does not acknowledge that
ribbon is loaded.
Using the buttons on
the control panel
a. Turn off (O) the print engine.
b. Press and hold FEED + CANCEL while turning on (I) the
print engine.
c. Hold FEED + CANCEL until the first control panel light
turns off.
Using ZPL a. Send the ~JG command to the printer. See the Zebra
Programming Guide for more information about this
command.
Using the control panel
menu items
a. On the control panel display, navigate to the following
item. See
Control Panel Display on page 17 for
information about using the control panel and accessing
the menus.
b. Press PLUS (+) to select PRINT.

Zebra ZE500 Specifications

General

Print technology	-
Maximum resolution	300 x 300 DPI
Maximum printing width	168 mm
Wi-Fi	No
Ethernet LAN	Yes
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Connectivity technology	Wired
Parallel ports quantity	1
Flash memory	64 MB
Internal memory	16 MB
Built-in barcodes	1D, 2D, CODABAR (NW-7), Code 129-Auto, Code 39, Code 49, Code 93, EAN13, EAN8, Industrial 2/5, Interleaved 2/5, MaxiCode, PDF417, POSTNET, QR Code, TLC39, UPC-A, UPC-E
Processor frequency	133 MHz
Page description languages	XML, ZPL, ZPL II
Display	LCD
Product color	Black
Housing material	Metal
Core diameter	25.4 mm
Ribbon length	600 m
Maximum label width	180 mm
Maximum media length	3810 mm
Sustainability certificates	ENERGY STAR
Storage temperature (T-T)	-40 - 71 °C
Operating temperature (T-T)	32 - 104 °F
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	20 - 85 %
Harmonized System (HS) code	84433210

Weight and Dimensions

Depth	438 mm
Width	245 mm
Height	300 mm
Weight	17300 g