Zebra ZE500 User Manual

Troubleshooting
Printing Issues
118
P1051584-002 8/23/12
Printing Issues
Table 13 identifies possible issues with printing or print quality, the possible causes, and the
recommended solutions.
Table 13 • Printing Issues
Issue Possible Cause Recommended Solution
General print quality
issues
The print engine is set at an
incorrect print speed.
For optimal print quality, set the print speed to
the lowest possible setting for your application
via control panel, the driver, or the software. You
may want to perform the
FEED Self Test
on page 133 to determine the optimal settings for
your print engine.
See Print Speed on page 73 for how to change
the print speed.
You are using an incorrect
combination of labels and
ribbon for your application.
1. Switch to a different type of media or ribbon
to try to find a compatible combination.
2. If necessary, consult your authorized Zebra
reseller or distributor for information and
advice.
The print engine is set at an
incorrect darkness level.
For optimal print quality, set the darkness to the
lowest possible setting for your application. You
may want to perform the
FEED Self Test
on page 133 to determine the ideal darkness
setting.
See Print Darkness on page 73 for how to
change the darkness setting.
The printhead is dirty. Clean the printhead. See Clean the Printhead
and Rollers on page 113.
Incorrect or uneven printhead
pressure.
1. Position the printhead toggles correctly. See
Toggle Positioning on page 106.
2. Set the printhead pressure to the minimum
needed for good print quality. See
Printhead
Pressure Adjustment on page 108.
Loss of printing
registration on labels.
Excessive vertical
drift in top-of-form
registration.
The platen roller, pinch roller,
or peel roller is dirty.
Clean the printhead and rollers. See Clean the
Printhead and Rollers on page 113.
Media guides are positioned
improperly.
Ensure that the media guides are properly
positioned. See
Load Ribbon and Media
on page 62.
The media type is set
incorrectly.
Set the print engine for the correct media type
(gap/notch, continuous, or mark). See
Media
Type on page 76.
The media is loaded incorrectly. Load media correctly. See Load Ribbon and
Media on page 62.

Zebra ZE500 Specifications

General

Print technology	-
Maximum resolution	300 x 300 DPI
Maximum printing width	168 mm
Wi-Fi	No
Ethernet LAN	Yes
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Connectivity technology	Wired
Parallel ports quantity	1
Flash memory	64 MB
Internal memory	16 MB
Built-in barcodes	1D, 2D, CODABAR (NW-7), Code 129-Auto, Code 39, Code 49, Code 93, EAN13, EAN8, Industrial 2/5, Interleaved 2/5, MaxiCode, PDF417, POSTNET, QR Code, TLC39, UPC-A, UPC-E
Processor frequency	133 MHz
Page description languages	XML, ZPL, ZPL II
Display	LCD
Product color	Black
Housing material	Metal
Core diameter	25.4 mm
Ribbon length	600 m
Maximum label width	180 mm
Maximum media length	3810 mm
Sustainability certificates	ENERGY STAR
Storage temperature (T-T)	-40 - 71 °C
Operating temperature (T-T)	32 - 104 °F
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	20 - 85 %
Harmonized System (HS) code	84433210

Weight and Dimensions

Depth	438 mm
Width	245 mm
Height	300 mm
Weight	17300 g