Zebra ZE500 User Manual

119
Troubleshooting
Printing Issues
8/23/12 P1051584-002
Long tracks of
missing print on
several labels
Print element damaged. Call a service technician.
Wrinkled ribbon. See wrinkled ribbon causes and solutions in
Ribbon Problems on page 121.
Fine, angular gray
lines on blank labels
Wrinkled ribbon. See wrinkled ribbon causes and solutions in
Ribbon Problems on page 121.
Printing too light or
too dark over the
entire label
The media or ribbon is not
designed for high-speed
operation.
Replace supplies with those recommended for
high-speed operation.
You are using an incorrect
combination of media and
ribbon for your application.
1. Switch to a different type of media or ribbon
to try to find a compatible combination.
2. If necessary, consult your authorized Zebra
reseller or distributor for information and
advice.
You are using ribbon with
direct thermal media.
Direct thermal media does not require ribbon. To
determine if you are using direct thermal media,
perform the label scratch test in
When to Use
Ribbon on page 41.
Incorrect or uneven printhead
pressure.
1. Position the printhead toggles correctly. See
Toggle Positioning on page 106.
2. Set the printhead pressure to the minimum
needed for good print quality. See
Printhead
Pressure Adjustment on page 108.
Smudge marks on
labels
The media or ribbon is not
designed for high-speed
operation.
Replace supplies with those recommended for
high-speed operation.
Misregistration/skips
labels
The print engine is not
calibrated.
Calibrate the print engine. See Calibrate the
Ribbon and Media Sensors on page 99.
Improper label format. Check your label format and correct it as
necessary.
Misregistration and
misprint of one to
three labels
The platen roller, pinch roller,
or peel roller is dirty.
Clean the printhead and rollers. See Clean the
Printhead and Rollers on page 113.
Media does not meet
specifications.
Use media that meets specifications. See Media
Specifications on page 144.
Vertical drift in
top-of-form position
The print engine is out of
calibration.
Calibrate the print engine. See Calibrate the
Ribbon and Media Sensors on page 99.
The platen roller, pinch roller,
or peel roller is dirty.
Clean the printhead and rollers. See Clean the
Printhead and Rollers on page 113.
Table 13 • Printing Issues (Continued)
Issue Possible Cause Recommended Solution

Zebra ZE500 Specifications

General

Print technology	-
Maximum resolution	300 x 300 DPI
Maximum printing width	168 mm
Wi-Fi	No
Ethernet LAN	Yes
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Connectivity technology	Wired
Parallel ports quantity	1
Flash memory	64 MB
Internal memory	16 MB
Built-in barcodes	1D, 2D, CODABAR (NW-7), Code 129-Auto, Code 39, Code 49, Code 93, EAN13, EAN8, Industrial 2/5, Interleaved 2/5, MaxiCode, PDF417, POSTNET, QR Code, TLC39, UPC-A, UPC-E
Processor frequency	133 MHz
Page description languages	XML, ZPL, ZPL II
Display	LCD
Product color	Black
Housing material	Metal
Core diameter	25.4 mm
Ribbon length	600 m
Maximum label width	180 mm
Maximum media length	3810 mm
Sustainability certificates	ENERGY STAR
Storage temperature (T-T)	-40 - 71 °C
Operating temperature (T-T)	32 - 104 °F
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	20 - 85 %
Harmonized System (HS) code	84433210

Weight and Dimensions

Depth	438 mm
Width	245 mm
Height	300 mm
Weight	17300 g