HES-309M Series User’s Guide
137
CHAPTER 10
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter. The
potential problems are divided into the following categories:
• Power, Hardware Connections, and LEDs
• WiMAX Device Access and Login
• Internet Access
• Reset the WiMAX Device to Its Factory Defaults
10.1 Power, Hardware Connections, and LEDs
The WiMAX Device does not turn on. None of the LEDs turn on.
1 Make sure you are using the power adapter or cord included with the WiMAX
Device.
2 Make sure the power adapter or cord is connected to the WiMAX Device and
plugged in to an appropriate power source. Make sure the power source is turned
on.
3 Disconnect and re-connect the power adapter or cord to the WiMAX Device.
4 If the problem continues, contact the vendor.
One of the LEDs does not behave as expected.
1 Make sure you understand the normal behavior of the LED. See Section 1.2.1 on
page 18 for more information.
2 Check the hardware connections. See the Quick Start Guide.
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