Chapter 10 Troubleshooting
HES-309M Series User’s Guide
140
I cannot Telnet to the WiMAX Device.
See the troubleshooting suggestions for I cannot see or access the Login screen in
the web configurator. Ignore the suggestions about your browser.
10.3 Internet Access
I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and Section 1.2.1 on page 18.
2 Make sure you entered your ISP account information correctly in the wizard. These
fields are case-sensitive, so make sure [Caps Lock] is not on.
3 Check your security settings. See Chapter 8 on page 105.
4 Check your WiMAX settings. The WiMAX Device may have been set to search the
wrong frequencies for a wireless connection. See Chapter 6 on page 51. If you are
unsure of the correct values, contact your service provider.
5 If you are trying to access the Internet wirelessly, make sure the wireless settings
in the wireless client are the same as the settings in the AP.
6 Disconnect all the cables from your WiMAX Device, and follow the directions in the
Quick Start Guide again.
7 If the problem continues, contact your ISP.
I cannot access the Internet any more. I had access to the Internet (with the
WiMAX Device), but my Internet connection is not available any more.
1 Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and Section 1.2.1 on page 18.
2 Disconnect and re-connect the power adapter to the WiMAX Device.
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