ZyXEL Communications HES-309M - WiMAX Device Access and Login Problems

Chapter 10 Troubleshooting
HES-309M Series User’s Guide
138
3 Inspect your cables for damage. Contact the vendor to replace any damaged
cables.
4 Disconnect and re-connect the power adapter to the WiMAX Device.
5 If the problem continues, contact the vendor.
10.2 WiMAX Device Access and Login
I forgot the IP address for the WiMAX Device.
1 The default IP address is .
2 If you changed the IP address and have forgotten it, you might get the IP address
of the WiMAX Device by looking up the IP address of the default gateway for your
computer. To do this in most Windows computers, click Start > Run, enter cmd,
and then enter ipconfig. The IP address of the Default Gateway might be the IP
address of the WiMAX Device (it depends on the network), so enter this IP address
in your Internet browser.
3 If this does not work, you have to reset the WiMAX Device to its factory defaults.
See Section 9.16 on page 133.
I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the WiMAX Device to its factory defaults.
See Section 9.16 on page 133.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is .
• If you changed the IP address (Section 7.6 on page 83), use the new IP
address.