Chapter 36 Troubleshooting
NXC Series User’s Guide
434
The NXC sends wireless clients the default logout page instead of a login page.
Make sure you have configured the Captive Portal external web portal’s Login URL field correctly.
Wireless clients are not being load balanced among my APs.
• Make sure that all the APs used by the wireless clients in question share the same SSID, security, and
radio settings.
• Make sure that the APs belong to the same load balancing group.
• Make sure that all the APs are in the same broadcast domain.
• Make sure that the wireless clients are in range of the other APs; if they are only in range of a single
AP, then load balancing may not be as effective.
In the Monitor > Wireless > AP Info > AP List screen, there is no load balancing indicator
associated with any APs assigned to the load balancing task.
• Check to be sure that the AP profile which contains the load balancing settings is correctly assigned
to the APs in question.
• The load balancing task may have been terminated because further load balancing on the APs in
question is no longer required.
36.2 Resetting the NXC
If you cannot access the NXC by any method, try restarting it by turning the power off and then on
again. If you still cannot access the NXC by any method or you forget the administrator password(s),
you can reset the NXC to its factory-default settings. Any configuration file or shell script that you saved
on the NXC should still be available afterwards.
Use the following procedure to reset the NXC to its factory-default settings. This overwrites the settings in
the startup-config.conf file with the settings in the system-default.conf file.
Note: This procedure removes the current configuration.
1 Make sure the SYS LED is on and not blinking.
2 Press the RESET button and hold it until the SYS LED begins to blink. (This usually takes about five seconds.)
3 Release the RESET button, and wait for the NXC to restart.
You should be able to access the NXC using the default settings.
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