ZyXEL Communications NXC5500 - Getting more Troubleshooting Help

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Chapter 36 Troubleshooting

NXC Series User’s Guide

435

36.3 Getting More Troubleshooting Help

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Document Conventions3
- Table of Contents4
Contents Overview4
Table of Contents6
User's Guide18
Part I: User's Guide18
Chapter 1 Introduction19
- Introduction19
- Overview19
- Zones, Interfaces, and Physical Ports19
- Interface and Zone Configuration20
- Interface Types20
- AP Management21
- Applications21
- Captive Portal21
- Wireless Security21
- Dynamic Channel Selection22
- Load Balancing22
- User-Aware Access Control22
- Management Overview23
- Object-Based Configuration23
- Starting and Stopping the NXC24
Chapter 2 Hardware Installation and Connection25
- Overview25
- Desktop Installation Procedure25
- Rack-Mounted Installation26
- Rack-Mounted Installation Procedure26
- Wall-Mounting27
- Front Panel28
- Nxc250028
- Nxc550028
- Front Panel Leds30
- Rear Panel31
Chapter 3 The Web Configurator33
- Access33
- Overview33
- The Main Screen34
- Title Bar35
- Navigation Panel38
- Tables and Lists43
- Warning Messages43
- Accessing the Wizard47
Chapter 4 Setup Wizard47
- Setup Wizard47
- Step 1 Password and Time Settings47
- Using the Wizard47
- Step 2 Uplink Connection and Management VLAN48
- Step 3 VLAN Settings49
- Step 4 SSID52
- Step 5 Radio54
- Summary55
Technical Reference57
Part II: Technical Reference57
- Dashboard58
- Overview58
- What You Can Do in this Chapter58
- Dashboard59
- CPU Usage63
- Memory Usage63
- DHCP Table64
- Session Usage64
- AP Status66
- Number of Login Users66
- Station Traffic68
- Monitor69
Chapter 5 Dashboard58
Chapter 6 Monitor69
Chapter 7 Registration116
Chapter 8 Wireless119
Chapter 9 Interfaces147
- Interface Overview147
- What You Can Do in this Chapter147
- What You Need to Know147
- Ethernet Summary148
- Edit Ethernet149
- Add Dhcpv6 Request Options156
- Object References156
- Add/Edit DHCP Extended Options157
- VLAN Interfaces159
- VLAN Summary160
- Add/Edit VLAN161
- Lag167
- LAG Summary Screen167
- LAG Add/Edit168
- Technical Reference174
- Overview119
- What You Can Do in this Chapter119
- What You Need to Know119
- AP Management120
- Controller120
- Mgmt. AP List121
- AP Policy130
- AP Group131
- Firmware138
- Rogue AP140
- Add/Edit Rogue/Friendly List142
- Auto Healing142
- Dynamic Channel Selection143
- Technical Reference143
- Load Balancing144
- Disassociating and Delaying Connections145
- Interfaces147
- Overview69
- What You Can Do in this Chapter69
- What You Need to Know70
- Port Statistics71
- Port Statistics Graph72
- Interface Status73
- Traffic Statistics75
- Session Monitor78
- IP/MAC Binding Monitor80
- Login Users81
- Dynamic Guest82
- Trusted MAC Address List83
- USB Storage84
- Ethernet Neighbor85
- AP List86
- Station Count of AP90
- Edit AP List92
- Radio List102
- AP Mode Radio Information103
- Zymesh Link Info105
- SSID Info106
- Station List107
- Detected Device109
- View Log111
- View AP Log113
- Overview116
- Registration116
- What You Can Do in this Chapter116
- What You Need to Know116
- Registration117
- Service117
- Wireless119
Chapter 10 Policy and Static Routes177
- Overview177
Chapter 11 Zones186
- Overview186
- What You Can Do in this Chapter186
- What You Need to Know186
- Zones186
- Add/Edit Zone187
- Zone187
Chapter 12 NAT189
- Nat189
- Before You Begin196
Chapter 13 ALG196
Chapter 14 IP/MAC Binding198
- Captive Portal Type203
Chapter 15 Captive Portal203
Chapter 16 RTLS227
Chapter 17 Firewall230
Chapter 18 User/Group238
- Overview238
- What You Can Do in this Chapter238
- What You Need to Know238
- User Summary240
- Add/Edit User241
- Group Summary244
- Add/Edit Group245
- Setting246
- Edit User Authentication Timeout Settings250
- Add/Edit Dynamic Guest Group251
- User Aware Login Example251
- Guest Manager Login Example252
- MAC Address255
- Add/Edit MAC Address256
- AP Profile257
Chapter 19 AP Profile257
- Overview257
- What You Can Do in this Chapter257
- What You Need to Know257
- Radio258
- Add/Edit Radio Profile259
- Ssid265
- SSID List265
- Security List270
- MAC Filter List275
- Layer-2 Isolation List277
Chapter 20 MON Profile279
Chapter 21 Zymesh Profile284
- Address Summary288
Chapter 22 Addresses288
- MON Profile279
- Overview279
- What You Can Do in this Chapter279
- What You Need to Know279
- Add/Edit MON Profile280
- Technical Reference282
- Overview284
- Zymesh Profile284
- What You Can Do in this Chapter285
- Zymesh Profile285
- Add/Edit Zymesh Profile287
- Addresses288
- Overview288
- What You Can Do in this Chapter288
- What You Need to Know288
- Add/Edit Address289
- Address Group Summary290
- Add/Edit Address Group Rule291
Chapter 23 Services293
Chapter 24 Schedules298
Chapter 25 AAA Server302
- Overview302
- What You Can Do in this Chapter302
- What You Need to Know302
- Active Directory / LDAP305
- Add/Edit Active Directory / LDAP Server306
- Add/Edit RADIUS309
- Radius309
- Overview293
- Services293
- What You Can Do in this Chapter293
- What You Need to Know293
- Service Summary294
- Add/Edit Service Rule295
- Add/Edit Service Group Rule296
- Service Group Summary296
- Overview298
- Schedule Summary298
- Schedules298
- What You Can Do in this Chapter298
- What You Need to Know298
- Add/Edit Schedule One-Time Rule300
- Add/Edit Schedule Recurring Rule301
- AAA Server302
Chapter 26 Authentication Method313
- Before You Begin313
- Overview313
- What You Can Do in this Chapter313
- Add Authentication Method314
- Certificates316
Chapter 27 Certificates316
- Overview316
- What You Can Do in this Chapter316
- What You Need to Know316
- Verifying a Certificate318
- My Certificates319
- Adding My Certificates320
- Editing My Certificates322
- Importing Certificates324
- Trusted Certificates325
- Editing Trusted Certificates327
- Importing Trusted Certificates329
- Technical Reference330
Chapter 28 Dhcpv6331
Chapter 29 System333
Chapter 30 Log and Report375
- Email Daily Report375
- Overview375
- What You Can Do in this Chapter375
- Log Settings377
- Log Settings Summary378
- Editing System Log Settings380
- Editing USB Storage Log Settings383
- Editing Remote Server Log Settings384
- Log Category Settings386
- Dhcpv6331
- Dhcpv6 Request331
- Overview331
- What You Can Do in this Chapter331
- Add/Edit Dhcpv6 Request Object332
- Host Name333
- Overview333
- System333
- What You Can Do in this Chapter333
- USB Storage334
- Date and Time335
- Pre-Defined NTP Time Servers List338
- Time Server Synchronization338
- Console Speed339
- Configuring the DNS Screen340
- DNS Overview340
- DNS Server Address Assignment340
- Adding an Address/Ptr Record342
- Address Record342
- PTR Record342
- Add Domain Zone Forwarder343
- Domain Zone Forwarder343
- Add MX Record344
- MX Record344
- Add Service Control345
- WWW Overview345
- Https346
- Service Access Limitations346
- System Timeout346
- Configuring WWW Service Control347
- Service Control Rules350
- HTTPS Example351
- Mozilla Firefox Warning Messages352
- Google Chrome Warning Messages353
- Ssh360
- How SSH Works361
- Configuring SSH362
- Requirements for Using SSH362
- SSH Implementation on the NXC362
- Examples of Secure Telnet Using SSH363
- Telnet364
- Ftp366
- Snmp367
- SNMP Traps368
- Supported Mibs368
- Configuring SNMP369
- Adding or Editing an Snmpv3 User Profile370
- Authentication Server371
- Add/Edit Trusted Client372
- Language373
- Ipv6374
- Log and Report375
- File Manager390
Chapter 31 File Manager390
Chapter 32 Diagnostics401
Chapter 33 Packet Flow Explore418
Chapter 34 Reboot424
Chapter 35 Shutdown425
Part III: Appendices and Troubleshooting426
- Overview424
- What You Need to Know424
- Shutdown425
- Overview418
- The Routing Status Screen418
- What You Can Do in this Chapter418
- The SNAT Status Screen421
- Reboot424
- Overview401
- What You Can Do in this Chapter401
- Diagnostics - AP Configuration402
- Diagnostics Files404
- Packet Capture405
- Packet Capture on AP408
- Packet Capture Files411
- Example of Viewing a Packet Capture File412
- Core Dump413
- Core Dump Files413
- System Log414
- Wireless Frame Capture415
- Wireless Frame Capture Files417
- Packet Flow Explore418
- Overview390
- What You Can Do in this Chapter390
- What You Need to Know390
- Configuration File392
- Firmware Package396
- Shell Script398
- Diagnostics401
Chapter 36 Troubleshooting427
- General427
- Overview427
- Wireless432
- Resetting the NXC434
- Getting more Troubleshooting Help435
Appendix A Log Descriptions436
Appendix B Common Services463
Appendix C Importing Certificates466
Appendix D Wireless Lans490
Appendix E Ipv6502
Appendix F Customer Support510
- Overview425
- What You Need to Know425

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