UAG Series User’s Guide
560
CHAPTER 49
Diagnostics
49.1 Overview
Use the diagnostics screens for troubleshooting.
49.1.1 What You Can Do in this Chapter
•Use the Diagnostics screen (see Section 49.2 on page 560) to generate a file containing the
UAG’s configuration and diagnostic information if you need to provide it to customer support
during troubleshooting.
•Use the Packet Capture screens (see Section 49.3 on page 562) to capture packets going
through the UAG.
•Use the Core Dump screens (see Section 49.4 on page 566) to have the UAG save a process’s
core dump to an attached USB storage device if the process terminates abnormally (crashes) so
you can send the file to customer support for troubleshooting.
•Use the System Log screens (see Section 49.5 on page 567) to download files of system logs
from a connected USB storage device to your computer.
•Use the Network Tool screen (see Section 49.6 on page 568) to ping an IP address or trace the
route packets take to a host.
•Use the Wireless Frame Capture screens (see Section 49.7 on page 569) to capture network
traffic going through the AP interfaces connected to your UAG.
49.2 The Diagnostics Screen
The Diagnostic screen provides an easy way for you to generate a file containing the UAG’s
configuration and diagnostic information. You may need to send this file to customer support for
troubleshooting.
Click Maintenance > Diagnostics to open the Diagnostic screen.
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