ZyXEL Communications UAG5100 - 53.2 Getting More Troubleshooting Help

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Chapter 53 Troubleshooting

UAG Series User’s Guide

590

You should be able to access the UAG using the default settings.

53.2 Getting More Troubleshooting Help

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Contents Overview3
- Table of Contents3
Table of Contents5
Chapter 1 Introduction20
- Introduction20
- Overview20
- Default Zones, Interfaces, and Ports21
- Management Overview21
- Web Configurator22
- Stopping the UAG35
Chapter 2 Hardware Installation and Connection36
- Rack-Mounting (UAG5100)36
- Wall Mounting (UAG2100 and UAG4100)37
- Front Panel38
  - Front Panel Leds39
- Rear Panel40
  - UAG2100 or UAG410040
  - Uag510041
Chapter 3 Printer Deployment42
- Overview42
- Attach the Printer to the UAG42
- Set up an Internet Connection on the UAG42
- Allow the UAG to Monitor and Manage the Printer43
- Turn on Web Authentication on the UAG46
- Generate a Free Guest Account47
- Printer Deployment42
Chapter 4 Installation Setup Wizard50
- Welcome Screen50
- Internet Settings50
- Wireless Settings56
  - Wireless and Radio Settings56
- Web Authentication Settings57
- Printer Settings58
  - Printer List and Printout Settings59
- Billing Settings59
  - Billing Profile60
  - Account Generator Settings61
- Free Time Settings62
- Device Registration63
Chapter 5 Quick Setup Wizards64
- Quick Setup Overview64
- WAN Interface Quick Setup65
- VPN Setup Wizard70
- Quick Setup Wizards64
Chapter 6 Dashboard80
- Overview80
  - What You Can Do in this Chapter80
- The Dashboard Screen80
- Dashboard80
Chapter 7 Monitor91
- Overview91
  - What You Can Do in this Chapter91
- The Port Statistics Screen92
  - The Port Statistics Graph Screen93
- The Interface Status Screen94
- The Traffic Statistics Screen97
- The Session Monitor Screen99
- The DDNS Status Screen101
- The IP/MAC Binding Monitor Screen101
- The Login Users Screen102
- The Dynamic Guest Screen103
- The Upnp Port Status Screen105
- The USB Storage Screen106
- The Ethernet Neighbor Screen107
- The AP List Screen109
  - Station Count of AP110
- The Radio List Screen112
  - AP Mode Radio Information114
- The Station List Screen115
- Detected Device116
- The Printer Status Screen118
- The VPN 1-1 Mapping Status Screen118
  - VPN 1-1 Mapping Statistics119
- The Ipsec Monitor Screen120
  - Regular Expressions in Searching Ipsec Sas121
- The App Patrol Screen121
- The Content Filter Screen123
- The Log Screen125
  - View AP Log127
  - Dynamic Users Log129
Chapter 8 Licensing131
- Overview131
  - What You Can Do in this Chapter131
  - What You Need to Know131
- Registration Screen132
- Service Screen132
- App Patrol Signature Update Screen133
- Licensing131
Chapter 9 Wireless136
- Overview136
  - What You Can Do in this Chapter136
  - What You Need to Know136
- Controller Screen137
- AP Management Screen137
- MON Mode144
  - Add/Edit Rogue/Friendly List145
- Load Balancing146
  - Disassociating and Delaying Connections147
- Dcs148
- Auto Healing151
- Technical Reference152
  - Dynamic Channel Selection152
  - Load Balancing153
- Wireless136
Chapter 10 Interfaces154
- Interface Overview154
- Port Role Screen156
- Ethernet Summary Screen157
- PPP Interfaces168
  - PPP Interface Summary169
  - PPP Interface Add or Edit170
- VLAN Interfaces174
  - VLAN Interface Summary Screen175
  - VLAN Interface Add/Edit176
- Bridge Interfaces181
- Virtual Interfaces189
  - Virtual Interfaces Add/Edit190
- Interface Technical Reference191
- Dhcp Settings192
Chapter 11 Trunks195
- Overview195
  - What You Can Do in this Chapter195
  - What You Need to Know195
- The Trunk Summary Screen198
  - Configuring a User-Defined Trunk199
  - Configuring the System Default Trunk201
- Trunks195
Chapter 12 Policy and Static Routes203
- Policy and Static Routes Overview203
  - What You Can Do in this Chapter203
  - What You Need to Know203
- Policy Route Screen205
  - Policy Route Add/Edit Screen207
- IP Static Route Screen211
  - Static Route Add/Edit Screen211
- Policy Routing Technical Reference212
Chapter 13 DDNS214
- DDNS Overview214
  - What You Can Do in this Chapter214
  - What You Need to Know214
- The DDNS Screen215
  - The Dynamic DNS Add/Edit Screen216
- Ddns214
Chapter 14 NAT219
- NAT Overview219
  - What You Can Do in this Chapter219
  - What You Need to Know219
- The NAT Screen220
  - The NAT Add/Edit Screen221
- NAT Technical Reference224
- Nat219
Chapter 15226
VPN 1-1 Mapping226
- VPN 1-1 Mapping Overview226
  - What You Can Do in this Chapter226
  - What You Need to Know226
- The VPN 1-1 Mapping General Screen227
  - The VPN 1-1 Mapping Edit Screen228
- The VPN 1-1 Mapping Profile Screen229
Chapter 16 HTTP Redirect231
- Overview231
  - What You Can Do in this Chapter231
  - What You Need to Know231
- The HTTP Redirect Screen232
  - The HTTP Redirect Edit Screen233
- HTTP Redirect231
Chapter 17 SMTP Redirect235
- Overview235
  - What You Can Do in this Chapter235
  - What You Need to Know235
- The SMTP Redirect Screen236
  - The SMTP Redirect Edit Screen237
- SMTP Redirect235
- Alg239
  - ALG Overview239
    - What You Can Do in this Chapter239
    - What You Need to Know239
Chapter 18 ALG239
- Before You Begin240
- The ALG Screen240
Chapter 19 Upnp241
- Overview241
- What You Need to Know241
  - NAT Traversal241
  - Cautions with Upnp242
- Upnp Screen242
- Technical Reference243
  - Using Upnp in Windows XP Example243
  - Web Configurator Easy Access245
- Upnp241
Chapter 20 IP/MAC Binding248
- IP/MAC Binding Overview248
  - What You Can Do in this Chapter248
  - What You Need to Know248
- IP/MAC Binding Summary249
  - IP/MAC Binding Edit250
  - Static DHCP Edit251
- IP/MAC Binding Exempt List251
- IP/MAC Binding248
Chapter 21 Layer 2 Isolation253
- Overview253
  - What You Can Do in this Chapter253
- Layer-2 Isolation General Screen254
- White List Screen254
  - Add/Edit White List Rule255
Chapter 22 Ipnp257
- Overview257
  - What You Can Do in this Chapter257
- Ipnp Screen258
- Ipnp257
Chapter 23 Web Authentication259
- Overview259
  - What You Can Do in this Chapter259
  - What You Need to Know260
- Web Authentication260
- Walled Garden277
- Advertisement Screen283
  - Adding/Editing an Advertisement URL284
- Web Authentication259
Chapter 24 RTLS286
- Overview286
  - What You Can Do in this Chapter286
- Before You Begin287
- Configuring RTLS287
Chapter 25 Security Policy289
- Overview289
  - What You Can Do in this Chapter289
  - What You Need to Know290
- Security Policy Control Screen291
  - Configuring the Security Policy Control Screen292
  - Add/Edit Policy Control Rule294
- Session Control Screen296
  - Add/Edit a Session Limit Rule298
- Security Policy Configuration Example299
- Security Policy Example Applications301
- Security Policy289
- Billing304
Chapter 26 Billing304
- Overview304
  - What You Can Do in this Chapter304
  - What You Need to Know304
- The General Screen305
- The Billing Profile Screen307
- The Discount Screen314
  - The Discount Add/Edit Screen316
- The Payment Service General Screen316
  - The Payment Service Desktop View / Mobile View Screen318
Chapter 27 Printer322
- Overview322
  - What You Can Do in this Chapter322
- The General Setting Screen322
  - Add/Edit Printer Rule324
- The Printout Configuration Screen325
- The Printer Manager Screen326
- Printer322
Chapter 28 Free Time332
- Overview332
  - What You Can Do in this Chapter332
- The Free Time Screen332
Chapter 29 SMS336
- Sms336
  - Overview336
    - What You Can Do in this Chapter336
  - The SMS Screen336
Chapter 30 Ipsec VPN338
- Virtual Private Networks (VPN) Overview338
- The VPN Connection Screen340
  - The VPN Connection Add/Edit Screen341
- The VPN Gateway Screen347
  - The VPN Gateway Add/Edit Screen348
- Ipsec VPN Background Information354
- Ipsec Sa Proposal and Perfect Forward Secrecy360
- Ipsec VPN338
- Bandwidth Management366
Chapter 31 Bandwidth Management366
- Overview366
  - What You Can Do in this Chapter366
  - What You Need to Know366
- The Bandwidth Management Screen370
  - The Bandwidth Management Add/Edit Screen372
- Application Patrol376
Chapter 32 Application Patrol376
- Overview376
  - What You Can Do in this Chapter376
  - What You Need to Know376
- Application Patrol Profile377
  - Add/Edit Application Patrol Profile378
  - Add/Edit Application Patrol Profile Rule Application380
Chapter 33 Content Filtering381
- Overview381
- Content Filter Profile Screen383
  - Add/Edit Content Filter Profile385
- Content Filter Trusted Web Sites Screen391
- Content Filter Forbidden Web Sites Screen392
- Content Filter Technical Reference393
- Content Filtering381
Chapter 34 Zones395
- Zones Overview395
  - What You Can Do in this Chapter395
  - What You Need to Know395
- The Zone Screen396
  - Add/Edit Zone397
- Zones395
Chapter 35 User/Group399
- Overview399
  - What You Can Do in this Chapter399
  - What You Need to Know399
- User Summary Screen401
  - User Add/Edit Screen402
- User Group Summary Screen405
  - Group Add/Edit Screen405
- User/Group Setting Screen406
  - Default User Settings Edit Screens409
  - User Aware Login Example410
- MAC Address Screen411
  - Add/Edit MAC Address412
- User /Group Technical Reference413
- User/Group399
- AP Profile414
Chapter 36 AP Profile414
- Overview414
  - What You Can Do in this Chapter414
  - What You Need to Know414
- Radio Screen415
  - Add/Edit Radio Profile417
- SSID Screen420
Chapter 37 MON Profile430
- Overview430
- Technical Reference433
- MON Profile430
- Application435
Chapter 38 Application435
- Overview435
  - What You Can Do in this Chapter436
- Application Screen436
  - Add Application Rule437
- Application Group Screen440
  - Add Application Group Rule441
- Addresses442
Chapter 39 Addresses442
- Overview442
  - What You Can Do in this Chapter442
  - What You Need to Know442
- Address Summary Screen442
  - Address Add/Edit Screen443
- Address Group Summary Screen444
  - Address Group Add/Edit Screen445
Chapter 40 Services447
- Overview447
  - What You Can Do in this Chapter447
  - What You Need to Know447
- The Service Summary Screen448
  - The Service Add/Edit Screen449
- The Service Group Summary Screen450
  - The Service Group Add/Edit Screen451
- Services447
Chapter 41 Schedules453
- Overview453
  - What You Can Do in this Chapter453
  - What You Need to Know453
- The Schedule Summary Screen454
  - The One-Time Schedule Add/Edit Screen455
  - The Recurring Schedule Add/Edit Screen456
- The Schedule Group Summary Screen457
  - The Schedule Group Add/Edit Screen457
- Schedules453
- AAA Server459
Chapter 42 AAA Server459
- Overview459
- RADIUS Server Summary460
  - Adding/Editing a RADIUS Server460
Chapter 43 Authentication Method464
- Overview464
  - What You Can Do in this Chapter464
  - Before You Begin464
- Authentication Method Objects464
  - Creating an Authentication Method Object465
- Certificates467
Chapter 44 Certificates467
- Overview467
- The My Certificates Screen470
- The Trusted Certificates Screen477
  - The Trusted Certificates Edit Screen479
  - The Trusted Certificates Import Screen481
Chapter 45 ISP Accounts483
- Overview483
  - What You Can Do in this Chapter483
- ISP Account Summary483
  - ISP Account Edit484
- ISP Accounts483
Chapter 46 System486
- Overview486
  - What You Can Do in this Chapter486
- Host Name487
- USB Storage487
- Date and Time488
  - Pre-Defined NTP Time Servers List491
  - Time Server Synchronization491
- Console Port Speed492
- DNS Overview493
- WWW Overview501
- Ssh518
- Telnet523
  - Configuring Telnet523
- Ftp524
  - Configuring FTP524
- Snmp525
- Authentication Server528
  - Add/Edit Trusted RADIUS Client530
- Language531
- Zyxel One Network (ZON) Utility531
  - Zyxel One Network (ZON) System Screen532
Chapter 47 Log and Report534
- Overview534
  - What You Can Do in this Chapter534
- Email Daily Report534
- Log Settings Screens536
Chapter 48 File Manager549
- Overview549
- The Configuration File Screen551
- The Firmware Package Screen555
- The Shell Script Screen557
Chapter 49 Diagnostics560
- Overview560
  - What You Can Do in this Chapter560
- The Diagnostics Screen560
  - The Diagnostics Files Screen561
- The Packet Capture Screen562
  - The Packet Capture Files Screen565
- The Core Dump Screen566
  - The Core Dump Files Screen566
- The System Log Screen567
- The Network Tool Screen568
- The Wireless Frame Capture Screen569
  - The Wireless Frame Capture Files Screen571
- Diagnostics560
Chapter 50 Packet Flow Explore572
- Overview572
  - What You Can Do in this Chapter572
- The Routing Status Screen572
- The SNAT Status Screen578
Chapter 51 Reboot581
- Overview581
  - What You Need to Know581
- The Reboot Screen581
- Reboot581
Chapter 52 Shutdown582
- Overview582
  - What You Need to Know582
- The Shutdown Screen582
- Shutdown582
Chapter 53 Troubleshooting583
- Resetting the UAG589
- Getting more Troubleshooting Help590
- Troubleshooting583
Appendix A Customer Support591
Appendix B Legal Information597
- Safety Warnings600
- Zyxel Limited Warranty603
Index604

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