Chapter 53 Troubleshooting
UAG Series User’s Guide
588
I cannot access the UAG from a computer connected to the Internet.
Check the service control rules and to-UAG security policies.
I uploaded a logo to display on the upper left corner of the Web Configurator login screen and
access page but it does not display properly.
Make sure the logo file is a GIF, JPG, or PNG of 100 kilobytes or less.
I uploaded a logo to use as the screen or window background but it does not display properly.
Make sure the logo file is a GIF, JPG, or PNG of 100 kilobytes or less.
The UAG’s traffic throughput rate decreased after I started collecting traffic statistics.
Data collection may decrease the UAG’s traffic throughput rate.
I can only see newer logs. Older logs are missing.
When a log reaches the maximum number of log messages, new log messages automatically
overwrite existing log messages, starting with the oldest existing log message first.
The commands in my configuration file or shell script are not working properly.
• In a configuration file or shell script, use “#” or “!” as the first character of a command line to
have the UAG treat the line as a comment.
• Your configuration files or shell scripts can use “exit” or a command line consisting of a single “!”
to have the UAG exit sub command mode.
•Include write commands in your scripts. Otherwise the changes will be lost when the UAG
restarts. You could use multiple write commands in a long script.
Note: “exit” or “!'” must follow sub commands if it is to make the UAG exit sub command
mode.
See Chapter 48 on page 549 for more on configuration files and shell scripts.
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