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Allworkx Verge User Manual

Allworkx Verge
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Allworx
®
Verge™ IP Phone Series
User Guide
Version: D Updated June 1, 2017
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Allworkx Verge Specifications

General IconGeneral
Opus SupportYes
Wall MountableYes
ProtocolsSIP
CodecsG.711, G.722, G.729, Opus
HD AudioYes
Headset PortYes
USB PortNo
Ethernet PortsDual Gigabit Ethernet ports
Supported LanguagesMultiple

Summary

Introduction to the Verge IP Phone Series

Who Should Read this Guide

Identifies the intended audience for the user guide.

Equipment Requirements

Lists the necessary equipment and documentation for proper operation.

Overview of the Verge IP Phone

Verge IP Phone Screen Layout

Describes the phone's high-resolution color screen and its components.

Phone Status and Call Status Areas

Explains the status bar for phone/user state and active/idle call information.

Programmable, Soft, and Function Buttons

Details the types and functions of various buttons on the Verge IP phone.

Keypad, Volume, and Sleep Mode

Covers keypad usage, volume control, and the phone's sleep mode.

Managing Calls on the Verge IP Phone

Placing and Answering Calls

Step-by-step instructions for initiating and receiving calls.

Call Transfer and Conference Features

Guides on transferring calls and setting up multi-party conference calls.

Call History and Status Management

Covers managing call history, presence settings, and call handoff.

Verge IP Phone Features

Contact Management and Features

Details contact types, management, and related features like sharing.

Call Queuing and Message Center

Explains call queue appearance, ACD, and the Allworx Message Center.

Bluetooth Wireless Technology

Guide to pairing and using Bluetooth devices for calls and headsets.

Configuring Verge IP Phone Settings

Bluetooth Configuration

Step-by-step guide for pairing and connecting Bluetooth devices.

Phone Preferences and Programmable Buttons

Customizing phone behavior, preferences, and assigning features to buttons.

Reboot and Ring Type Settings

Procedures for rebooting the phone and configuring ring types.

Regulatory Notices

Appendix A - Icons

Appendix B - Phone Keypad Presses