Allworkx Verge - Hold

Allworx Verge IP Phone Series User Guide
866.ALLWORX * +1 585 421 3850 Page 17
www.allworx.com
Version: D Revised: June 1, 2017
To manage an Intercom Call:
3.8 Hold
Temporarily place the active call in a waiting state by pressing the Hold ( ) function button. The
Appearance programmable button LED slowly flashes green to indicate a held call. If the Allworx Server
Administrator enables the Music on Hold feature, callers on hold hear music. The Hold function button
also works while using a connected Bluetooth device. To retrieve the call, press the flashing Appearance
programmable button.
Intercom Function Programmable Button LED
solid green active call.
flashing green intercom call on hold.
flashing green/red transferring Intercom call or creating a conference call.
Soft Keys Available
Park
1
places the call on the lowest available parking orbit. See “Park a Call/Park Monitor” on page 18 for
more information.
Conference
1
create a conference call. See “Conference Call” on page 23 for more information.
Handoff transition the call to a Reach device (if available). See “
Call Handoff” on page 28 for more information.
Dismiss
1
available if the other party hangs up first. Returns to the Verge IP phone Idle screen.
Add Contact
1
opens the phone screen to add a new contact (available for callers not in the Contacts). See “Add
Contact” on page 36 for more information.
Park Active available during an active call when there is a second, incoming call. This places the first caller in to a
Parking Orbit to enable answering the second call.
To VM sends the incoming call directly to voicemail (only available for: Call Appearance, Intercom, and ACD
Appearance). The Messages
() function button lights red if the caller leaves a message.
Ignore ends the ringing, and the phone screen does not display the incoming call information. The
Appearance programmable button LED continues to flash until the call is answered or the call goes to
the next step in the call route.
1
Available after the Intercom call is answered.
answer wait for the Verge IP phone to answer the Intercom Call automatically or press
the flashing Intercom ( ) function button.
place
press the Intercom ( ) function button and dial a number or press an Allworx
User Contact or BLF programmable button. If Cell Phone Dialing is enabled,
press the send ( ) soft key.
transfer, conference, park, etc. press the function button or soft key and follow the on screen instructions.
end
hang up, press the Intercom ( ) function button.