Allworx
®
Verge™ IP Phone Series User Guide
Page 44 866.ALLWORX * +1 585 421 3850
www.allworx.com
Version: D Revised: June 1, 2017
• Visual Message Center - list of messages for the extension and uses navigation keys for
scrolling and/or soft keys for managing voicemail messages.
• Audio Message Center - audio menus and keypad presses to manage the voicemail messages
and settings. The Allworx system plays the default language on the Audio Message Center,
regardless of the outside line or call appearance used to access the account. If the Allworx Server
Administrator configured the Allworx server with the Multiple Language Pack feature, users can
press ## to play the Message Center prompts in a language other than English, when prompted.
Users can perform the following tasks within the Message Center:
4.5.1 Visual Message Center
Displays the list of voicemail messages and draft messages on the Verge IP phone screen. Unread
messages display in blue text and read messages display in black text.
To manage the messages:
1. Press the Messages ( ) function button once or the Messages programmable button (if
programmed) to access the Visual Message Center. To exit the message center, press the Cancel
soft key.
2. Verify the extension. To log in as another user, press the Clear soft key to erase the
automatically populated Extension number. Enter the correct extension number, and then press
the down navigation button.
3. Enter the Allworx PIN, and press the Done soft key. If presented with a PIN Change Request,
enter a new Allworx PIN, press the down navigation button, and re-enter the new Allworx PIN.
Press Done to continue with the log in process.
• To erase a mis-entered PIN number, press the Delete soft key to erase the character to
the left of the cursor.
• To erase the entire PIN number, press the Clear soft key.
• Listen to new or saved voicemails. • Clear all listings. • Manage message greetings.*
• Send a message to another user. • Clear a single listing. • Change password (or PIN).*
• Manage messages. • Change message listing appearance.*
• Reply to a voicemail. • Change name recording.*
* Available in the Audio Message Center only.
The Allworx Server Administrator may change the function of the MESSAGES button so pressing it
immediately calls the Audio Message Center making the Visual Message Center unavailable.
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