Allworx Verge IP Phone Series User Guide
866.ALLWORX * +1 585 421 3850 Page 15
www.allworx.com
Version: D Revised: June 1, 2017
3.4 Answer a Call
The following programmable button LEDs indicate an incoming call:
Verge IP phone incoming call example:
• Call Appearance • Shared Call Appearance • Call Queue
• Line Appearance
• Ring Group
1
• Automatic Call Distribution Appearance
1
Calls to a single extension route to and ring multiple phones where calls are answered in the first in, first out order.
Call Appearance or Line Appearance Programmable Button LED
solid green active call.
flashing green (fast) incoming call.
flashing green (slow) active call on hold.
flashing green/red active call temporarily held for Conference Call.
solid red Line Appearance only. Another phone is using the Line Appearance.
Soft Keys Available
Park Active available during an active call when there is a second, incoming call. This places the first caller in
to a Parking Orbit to enable answering the second call.
To VM sends the incoming call directly to voicemail (only available for: Call Appearance, Intercom, and
ACD Appearance). The Messages
() function button lights red if the caller leaves a message.
Ignore ends the ringing, and the phone screen does not display the incoming call information. The
Appearance programmable button LED continues to flash until the call is answered or the call
goes to the next step in the call route.
Answer active when there is an incoming call, but user is not on the home screen (i.e. presence screen).
Call Status area
• Contact image/Allworx user badge
• Call status (INCOMING CALL -> ACTIVE CALL)
• Caller or Contact ID name / number
• Call Status icon
Soft Keys
Call Appearance Programmable Button
Status - Appearance is ringing (green fast flashing)
Call Appearance - idle
Call Appearance - idle
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