Allworkx Verge - Call Transfer and Conference Features

Allworx
®
Verge™ IP Phone Series User Guide
Page 20 866.ALLWORX * +1 585 421 3850
www.allworx.com
Version: D Revised: June 1, 2017
To retrieve a parked call from a parking orbit:
Do one of the following:
• press the Park Monitor programmable button. When monitoring:
• a single parking orbit, press the programmable button to retrieve the call.
• multiple parking orbits, a list of all parked calls displays. Use the up/down navigation
button to highlight the call, and then press the Retrieve soft key.
•press the Parked Calls programmable button (if available). If there is more than one parked call,
use the up/down navigation button to highlight the call, and then press the select button.
• press the flashing Line Appearance programmable button, if parking the call from this
appearance.
• press the Parked Calls soft key. Use the up/down navigation buttons to highlight the parked
call, and then press the Retrieve soft key.
• dial the <parking orbit number>. If Cell Phone Dialing is enabled, press the send ( ) soft key.
To retrieve a parked call from a line appearance:
When on an active call using the Line Appearance programmable button and placing the call in Park,
only Allworx Users with the same Line Appearance programmable button can retrieve the call by
pressing the blinking Line Appearance PFK.
If placing the call into a parking orbit, the Line Appearance programmable button display has a green
outline. If another user placed the call into a parking orbit, the Park Monitor programmable button
display does not have a green outline.
3.10 Transfer a Call
Send the active call to another number. The Verge IP phone supports the following transfer types:
• Blind Transfer - (default) does not talk to the transfer recipient prior to transferring a call.
• Attended Transfer - talk with the transfer recipient prior to transferring a call.
• To VM - send the call immediately to the assigned voicemail extension (Allworx only).
• Quick Transfer - send the call to the BLF (Allworx assigned extension) or Contact (assigned
phone number) programmable button. The transfer type depends on the Handset Preference
Group option selected by the Allworx Server Administrator:
• Immediate - the call transfers instantaneously.
• Requires Hang-up - a one-second timeout before the call is transferred. Hang up before
the time-out, and the call transfers immediately. Stay on the line to perform an Attended
Transfer.
• Merge - available during an Attended Transfer, provides audio for all callers.