Allworx
®
Verge™ IP Phone Series User Guide
Page 42 866.ALLWORX * +1 585 421 3850
www.allworx.com
Version: D Revised: June 1, 2017
Phones that do not share the Shared Call Appearance can pick up ringing calls on a Shared Call
Appearance line. Once another call appearance picks up a call, the shared call appearance returns to
the idle state. If a phone outside the Shared Call Appearance group picks up a call, the call is no longer
a part of that Shared Call Appearance, i.e., a non-Shared Call Appearance phone picks up a call and
places it on hold, it is a “normal” hold and not one of the Shared Call Appearance hold types.
An active inbound call on a Shared Call Appearance line (or connecting an outbound call), renders the
line unavailable to all other phones using the Shared Call Appearance. When there is an active call on a
Shared Call Appearance, the Verge IP phone screen displays the Caller ID information of the party.
If a user parks a Shared Call Appearance call and the Park timeout setting for the system is set to ring
back to the phone that parked the call, the parked call rings back only to the phone that parked it. It
does not ring all phones in the Shared Call Appearance. The Shared Call Appearance programmable
button LED goes out and the call is no longer on the Shared Call Appearance.
Shared Call Appearances support three distinct types of hold behavior:
• Public Hold - any phone using the Shared Call Appearance can retrieve the call on hold. When
using this hold type, the system delivers Hold Reminders to all phones in the Shared Call
Appearance per the individual phone settings. If no one picks up the held call, all phones receive
a notification per the individual HOLD reminder settings. Press the Public soft key.
• Privacy Hold - only the phone that placed the call on hold can retrieve the call. If the user does
not pick up the call, the phone receives a notification per the phone HOLD reminder
settings.Press the Hold ( ) function button.
• Bridged Hold - the phone that placed the call on hold and one other phone that has the same
Shared Call Appearance can retrieve the call. The second phone can resume the held call by
selecting the flashing Shared Call Appearance programmable button. If neither party resumes
the call, the phone placing the call on hold receives a notification per the individual HOLD
reminder settings. Press the Bridge soft key or the Intercom ( ) function button, and then dial
the second phone number.
Using the Call Forwarding option on a phone does not forward Shared Call Appearance calls.
The Allworx System does not support including a call on a shared hold in phone-hosted conferences.
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