Allworkx Verge - Page 61

Allworx Verge IP Phone Series User Guide
866.ALLWORX * +1 585 421 3850 Page 51
www.allworx.com
Version: D Revised: June 1, 2017
To manage the Call Queues/ACD Queues recordings and schedules:
This option is only available to Allworx Users with recording manager permissions on Allworx systems.
1. Log in to the Audio Message Center and press 9 on the numeric keypad.
2. Select one of the following options.
3
(con’t)
• If changing your default greeting, follow the prompts to record the greeting, and then select an option:
To assist callers, mention in the voicemail greeting if you are unable to take the call. Example: When Mary
is on the road, she records her voicemail greeting: “Hi this is Mary. I am traveling today. If you need to
speak to someone immediately, please dial *100 now to reach Jack (or 0 for the operator), otherwise leave
a message at the beep.” Pause for 3 seconds, and end the greeting.
5 Change your PIN
• Users have an Allworx PIN and an Allworx password. The PIN is for Hot Desk logins, Message Center,
ACD Queues, and Reach application. The password is for logging into My Allworx Manager, Interact,
and the Allworx Admin page.
• Follow the prompts to enter and confirm a new PIN. Verify the PIN is at least 5 digits long.
# Return to the previous menu.
* Listen to the choices again.
Key Option
1 To manage the Auto Attendant
• Enter the Auto Attendant number (The number of Auto Attendants supported: 6x12 and Connect 300
series - 9, 6x and Connect 500 series - 16, 48x and Connect 731 - 32).
Example 1 = Auto Attendant 431 and 32 = Auto Attendant 4332.
• Select the recording type:
Key Option
Key Option Key Option
1
To save your <Presence> greeting
#
To quit without saving your greeting
2
To review your greeting
*
Listen to these choices again
3
To change your greeting
Key Option
1 To manage the <Auto Attendant> greeting. Enter the greeting number to manage after
selecting the option.
2 To manage the <Auto Attendant> status message.