What to do if I cannot use “IP Extension integrated with IPTalk” in Altigen MaxCommunicator Software?
This issue occurs when you attempt to log in with the IP extension option without an assigned IPTalk License. To resolve this, confirm that your extension is set up as an IP extension with a dynamic IP address and that an IPTalk License has been assigned.
Why does Altigen Software say 'MAX Communication Server connection limit has been exceeded'?
This message appears either because no license was found, or the number of MaxCommunicator users attempting to log on exceeds the allowed limit. To resolve this, ensure you have the correct number of Max-Communicator license keys or add additional session licensing.
How to fix Altigen Software if I cannot connect to AltiLink?
If you cannot connect to AltiLink, it means you are not connected to MAX Communication Server. Check the server field (IP address or DNS name) by pinging the network server address. Alternatively, try using the IP address of MAX Communication Server if you are currently using the DNS name in the server field.
Why Altigen MaxCommunicator Software says I have entered an invalid password?
This occurs because the password entered is incorrect. To resolve this, simply enter your correct extension password.
What to do if Altigen Software MAX Communication Server connection limit has been exceeded?
This issue occurs when no license is found or the allowed number of MaxCommunicator users attempting to log on has been exceeded. To resolve this, maintain the number of Max-Communicator license keys or add additional session licensing.
What to do if Altigen MaxCommunicator Software says 'Cannot access voice mail list while mail box in use'?
This message means the mailbox is currently in use by the AltiGen Voice Mail System and is temporarily unavailable. Wait awhile, then try again.
Why does Altigen MaxCommunicator say 'Mail service is unavailable'?
This message indicates that the voice mail service is not enabled on the MAX Communication Server. To resolve this, ensure that the voice mail service is started.
What to do if Altigen Software says 'Cannot use IP Extension integrated with IPTalk'?
This error appears when you attempt to log in with the IP extension option without an assigned IPTalk License. To resolve this, confirm that your extension is set up as an IP extension with a dynamic IP address and that an IPTalk License has been assigned to your extension.
How to fix 'Please register AlpInterface.dll' error in Altigen MaxCommunicator Software?
This error occurs because MaxCommunicator uses AlpInterface.dll to communicate with MAX Communication Server, and it needs to be registered. To resolve this, re-register the file. Open a DOS command window, type 'regsver32 AlpInterface.dll'. You may need to change the directory to the MaxCommunicator directory first.
What to do if Altigen MaxCommunicator says 'The version of Max-Communicator on your desktop is out of date'?
This message indicates that the installed version of MaxCommunicator does not match the version of MAX Communication Server on the system server. To fix this, upgrade MaxCommunicator to match the current running version of MAX Communication Server.
Details new features in the latest software release.
How MaxCommunicator integrates with Microsoft Outlook.
Integration with ACT! and GoldMine contact management.
Required AltiGen licenses for MaxCommunicator features.
Steps to verify before installing MaxCommunicator.
Guide for installing the software on a client machine.
Procedure to remove the MaxCommunicator software.
How the software updates automatically from the server.
Steps to revert to an earlier version of the software.
Details the scope of the product warranty.
Duration of the warranty period for AltiGen products.
Specifies the warranty is for the first end user purchaser.
Lists exclusions from the product warranty coverage.
Instructions for getting technical support and service.
Explains legal rights and variations by state.
Guidance for products sold outside the United States.
Process to sign into the MaxCommunicator system.
Handling version conflicts between client and server.
Instructions for accessing the system from a remote location.
Using IP extensions with the IPTalk feature.
What to do if the connection to the server is lost.
Explanation of the primary user interface elements.
How to initiate a call by clicking a number.
Functionality and information displayed on the status bar.
Overview of the single-click function buttons.
Displays details and states of active calls.
Description of the various tabbed sections for managing calls.
How to set your availability and record greetings.
Enabling and disabling the Do Not Disturb feature.
Managing the application window size and closing it.
Functionality of the application icon in the system tray.
How to search within different tabbed sections.
Options for personalizing the user interface appearance.
Steps to accept an incoming phone call.
How to make outgoing calls from the application.
Using pre-configured speed dial numbers for calls.
How to redial the last dialed number.
Steps to put an active call on hold.
Managing multiple incoming calls while on an active call.
Methods for transferring calls to other extensions.
Information on setting up and managing conference calls.
How to add parties to an existing call for conferencing.
Scheduling and joining scheduled conference meetings.
Navigating and managing within the MeetMe conference interface.
Steps to set up a new MeetMe conference meeting.
Sending invitations for MeetMe conferences via email.
How the meeting host initiates and ends a conference.
Host's capabilities for managing participants during a conference.
How meetings can extend past their scheduled end time.
Procedure for participants to join an ongoing MeetMe conference.
Overview of the voice call recording feature.
How to initiate call recording during an active call.
Associating calls with codes for billing or tracking.
Accessing and managing voice messages.
Operations for listening to and managing voicemails.
Options for saving voice messages as files.
How to remove unwanted voice mail messages.
Procedure to call back a voice message.
Adding text notes to voice mail messages.
Sending voice messages to other extensions or groups.
Basic settings like password and trunk access.
How the system selects trunk codes for outgoing calls.
Configuration for specific features like Link Tie and Centrex.
Settings for incoming call routing and behavior.
Receiving calls regardless of location.
Prerequisites and conflicts for setting up ONA.
Step-by-step guide to configure ONA.
How to receive alerts for new voice messages.
Settings for how MaxCommunicator alerts you to incoming calls.
How voice messages are played back (handset/soundcard).
Connecting with contact management software.
Customizing which tabs are visible in the application.
Choosing the visual theme for the application.
Configuration settings for the IPTalk feature.
Enabling logging for troubleshooting purposes.
Common error messages and their solutions.
Steps to diagnose remote connection issues.
To Next Page
General