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For assistance
Troubleshooting
Check below for solutions to common problems you may experience.
Problem: The phone freezes or operations are unstable.
Solution: Restart the device. Press and hold the Power/Lock key and the
Volume up key, then tap Restart.
Note: Data that was being edited will be erased when the device is restarted.
Problem: The device starts freezing after installing a new app.
Solution: The newly-installed app may be causing the device to freeze.
Uninstall the app in Safe mode.
To enable Safe mode:
• Press and hold the Power/Lock key and the Volume up key, then touch
and hold Power off. Read the disclaimer for Safe mode, and then tap OK.
• After turning the phone on in Safe mode, “Safe mode” will appear at the
bottom left corner.
• After restarting in Safe mode, your phone can be powered on as usual.
• Before enabling Safe mode, it is recommended that you back up
important data.
• To exit Safe mode, restart the device. Press and hold the Power/Lock key
and the Volume up key, then tap Restart. The phone will reboot in normal
mode.
Uninstall the app:
• From the Home screen, swipe up to access Apps and tap Settings >
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