AudioCodes C455HD Series - Administrator Debugging Tools

CHAPTER7 Troubleshooting
C455HD | Users & Administrator's Manual
Network Administrators
Networkadministratorscantroubleshoottelephonyissuesintheirnetworksusingthefollowing
asreference.
Teams IP Phone Utility
AudioCodes'  Teams  IP  phone  is  by  default  accessed  via  Secure  Shell  (SSH)  cryptographic 
networkprotocolafterthenetworkadministratorsignsin.
SSH is by default disabled and can be enabled with Administrator permissions in the
phone screen (Device Administration > Debugging > SSH).
AudioCodesprovidesnetworkadministratorswiththeSSH-basedTeamsIPPhoneUtility.To
signin,networkadministratorsneedtoknowtheirusernameandpassword;adminand1234
are the default username and password. The application gives  network administrators the
followingdebuggingcapabilities:
■ CapturingthePhoneScreenonpage96
■ RunningTcpdumponpage98
■ GettingInformationaboutPhonesonpage99
■ RemoteLogging(Syslog)onpage101
■ GettingDiagnosticsonpage102
■ GettingaBugReportonpage105
■ ActivatingDSPRecordingonpage106
■ DeactivatingDSPRecordingonpage107
■ GettingInformationaboutPhonesonpage99
➢ To open the Teams IP Phone Utility:
1. FromthePC'sStartmenu,selecttheappiconorclicktheapplication'sexefileinthefolder
inwhichyousavedit.
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