AudioCodes C455HD Series User Manual

CHAPTER7 Troubleshooting
C455HD | Users & Administrator's Manual
4. Configurethe‘RemoteIPaddress’and‘Remoteport’andenable‘RemoteLogging’;the
devicestartssendinglogstotheSyslogserver.
Network administrators can also enable Syslog using Secure Shell (SSH) protocol.
➢ To enable Syslog using SSH protocol, type the following command at the shell prompt:
setprop persist.ac.rl_address <syslog_server_ip>:<port>.
➢ To disable Syslog using SSH, type the following command at the shell prompt:
setprop persist.ac.rl_address ""
Getting Diagnostics
GettingDiagnosticsisidenticaltoGettingaBugReportonpage105withtheseexceptions:
■ Diagnosticscanbegottenononephone;aBugReportcanbeonmanyphones
■ Diagnosticsisinzipfileformat;aBugReportisnot
■ DiagnosticsareformatteddifferentlytoaBugReport
➢ To get diagnostics:
1. IntheTeamsIPPhoneUtility(seeTeamsIPPhoneUtilityonpage94formoreinformation),
enterthephone'sIPaddress,clickSSH ConnectandbrowsetoafolderonthePCtowhich
tosendtheinformation.
- 102 -

AudioCodes C455HD Series Specifications

General

SIP Accounts	Up to 16
Wall Mountable	Yes
Connectivity	Ethernet (10/100/1000 Mbps)
Bluetooth	Bluetooth 5.0
USB Ports	2 x USB 2.0
Headset Support	Yes, RJ-9 and USB
Power	PoE (802.3af) or AC adapter
Audio	HD voice, Acoustic echo cancellation, Background noise suppression
Codecs	G.711, G.722, Opus
Operating System	Android based
Supported Protocols	SIP, RTP, SRTP, HTTP, HTTPS, TLS, DHCP, DNS, TFTP
Supported Languages	Multilingual support
Weight	900g