AudioCodes C455HD Series - Getting Audio Debug Recording Logs

CHAPTER7 Troubleshooting
C455HD | Users & Administrator's Manual
am broadcast -a
com.microsoft.windowsintune.companyportal.intent.action.IPPHONE_
UPLOAD_LOGS --es SessionID <Generated GUID> -n
com.microsoft.windowsintune.companyportal/.omadm.IPPhoneReceiver
2. Replace<Generated UUID> withthenumberthatyoucopied,forexample:
am broadcast -a
com.microsoft.windowsintune.companyportal.intent.action.IPPHONE_
UPLOAD_LOGS --es SessionID <0d23126e-0e2f-4b5b-92de-
f07521f92e48> -n
com.microsoft.windowsintune.companyportal/.omadm.IPPhoneReceiver
3. Afterrunningthecommand,thelogsaresavedin'Intune',Microsoft'scloud-basedservice
formobiledevicemanagement(MDM)andmobileapplicationmanagement(MAM).
4. SendAudioCodestheUUIDnumber.
Getting Audio Debug Recording Logs
NetworkadministratorscanopttogetAudioDebugRecordinglogsfromthephonescreen.The
purposeoftheselogsisforissuesrelatedtomedia.
➢ To enable Audio Debug Recording logs:
1. LoginasAdministrator.
2. OpentheSettingsscreenandscrolldowntoDebug.
3. SelectDebugandthenscrolldowntoDebug Recording.
4. ConfiguretheremoteIPaddressandport.
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