AudioCodes C455HD Series - Page 119

CHAPTER7 Troubleshooting
C455HD | Users & Administrator's Manual
● Toexecutethecommandadb shell,seeGettingLogsusingUUIDoverADBShellonthe
nextpage
● Toexecutethecommandssh,seeGettingLogsusingUUIDoverSSHbelow
Getting Logs using UUID over ADB Shell
To use this method of getting new logs, Android Debug Bridge (ADB), a command-
line utility included with Google's Android SDK, must be installed on your PC.
➢ To execute the command adb shell:
1. AftercopyingtheUUIDnumberasshowninGettingLogsusingUUIDonthepreviouspage,
executethecommandadb shell asshowninthefollowingexample:
adb shell am broadcast -a
com.microsoft.windowsintune.companyportal.intent.action.IPPHONE_
UPLOAD_LOGS --es SessionID <Generated UUID> -n
com.microsoft.windowsintune.companyportal/.omadm.IPPhoneReceiver
2. Replace<Generated UUID> withthenumberthatyoucopied,forexample:
adb shell am broadcast -a
com.microsoft.windowsintune.companyportal.intent.action.IPPHONE_
UPLOAD_LOGS --es SessionID <0d23126e-0e2f-4b5b-92de-
f07521f92e48> -n
com.microsoft.windowsintune.companyportal/.omadm.IPPhoneReceiver
3. Afterrunningthecommand,thelogsaresavedin'Intune',Microsoft'scloud-basedservice
formobiledevicemanagement(MDM)andmobileapplicationmanagement(MAM).
4. SendAudioCodestheUUIDnumber.
Getting Logs using UUID over SSH
SSH(SecureShell)cryptographicnetworkprotocolcanalsobeusedtosecuregettingCompany
PortallogsviaUUID.
SSH is by default disabled and can be enabled with Administrator permissions in the
phone screen (Device Administration > Debugging > SSH).
➢ To execute the command ssh:
1. AftercopyingtheUUIDnumberasshowninGettingLogsusingUUIDonthepreviouspage,
executethecommandsshasshowninthefollowingexample:
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