AudioCodes C455HD Series User Manual

CHAPTER7 Troubleshooting
C455HD | Users & Administrator's Manual
● Toexecutethecommandadb shell,seeGettingLogsusingUUIDoverADBShellonthe
nextpage
● Toexecutethecommandssh,seeGettingLogsusingUUIDoverSSHbelow
Getting Logs using UUID over ADB Shell
To use this method of getting new logs, Android Debug Bridge (ADB), a command-
line utility included with Google's Android SDK, must be installed on your PC.
➢ To execute the command adb shell:
1. AftercopyingtheUUIDnumberasshowninGettingLogsusingUUIDonthepreviouspage,
executethecommandadb shell asshowninthefollowingexample:
adb shell am broadcast -a
com.microsoft.windowsintune.companyportal.intent.action.IPPHONE_
UPLOAD_LOGS --es SessionID <Generated UUID> -n
com.microsoft.windowsintune.companyportal/.omadm.IPPhoneReceiver
2. Replace<Generated UUID> withthenumberthatyoucopied,forexample:
adb shell am broadcast -a
com.microsoft.windowsintune.companyportal.intent.action.IPPHONE_
UPLOAD_LOGS --es SessionID <0d23126e-0e2f-4b5b-92de-
f07521f92e48> -n
com.microsoft.windowsintune.companyportal/.omadm.IPPhoneReceiver
3. Afterrunningthecommand,thelogsaresavedin'Intune',Microsoft'scloud-basedservice
formobiledevicemanagement(MDM)andmobileapplicationmanagement(MAM).
4. SendAudioCodestheUUIDnumber.
Getting Logs using UUID over SSH
SSH(SecureShell)cryptographicnetworkprotocolcanalsobeusedtosecuregettingCompany
PortallogsviaUUID.
SSH is by default disabled and can be enabled with Administrator permissions in the
phone screen (Device Administration > Debugging > SSH).
➢ To execute the command ssh:
1. AftercopyingtheUUIDnumberasshowninGettingLogsusingUUIDonthepreviouspage,
executethecommandsshasshowninthefollowingexample:
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AudioCodes C455HD Series Specifications

General

SIP Accounts	Up to 16
Wall Mountable	Yes
Connectivity	Ethernet (10/100/1000 Mbps)
Bluetooth	Bluetooth 5.0
USB Ports	2 x USB 2.0
Headset Support	Yes, RJ-9 and USB
Power	PoE (802.3af) or AC adapter
Audio	HD voice, Acoustic echo cancellation, Background noise suppression
Codecs	G.711, G.722, Opus
Operating System	Android based
Supported Protocols	SIP, RTP, SRTP, HTTP, HTTPS, TLS, DHCP, DNS, TFTP
Supported Languages	Multilingual support
Weight	900g