AudioCodes C455HD Series - Microsoft Admin Center; Collecting Logs

CHAPTER7 Troubleshooting
C455HD | Users & Administrator's Manual
pm install -r -d /data/teams.apk
3. Removethe.apkfrom/data
rm /data/teams.apk
Microsoft Admin Center
TheMicrosoftAdminCenterallowsnetworkadministratorstotroubleshootissuesencountered
withthephone.
Collecting Logs
Networkadministrators  can download all logs from the Microsoft Admin Center. Logs that
administratorscandownloadincludedevicediagnostics(Logcat),dumpsys,ANRs,ClientLog,
CallPoliciesFile,CallLogInfoFile,SkylibLogFiles,MediaLogFiles,andCP.Thelogscanhelp
debugTeamsapplicationissuesandalsoforissuesrelatedtothedevice.
➢ To collect logs:
1. Reproducetheissue.
2. AccessMicrosoftAdminCenterandundertheDevicestabclicktheDiagnosticsicon.
Figure 7-4: Microsoft Teams Admin Center - Diagnostics
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