AudioCodes C455HD Series - Getting Information about Phones

CHAPTER7 Troubleshooting
C455HD | Users & Administrator's Manual
3. Afterashortperiod,viewintheresultspanea'Finished'indication.
4. OpenthefolderonthePCtowhichyoucommandedtheapplicationtosendthe
informationandlocateandopenthefile'net.pcap'.
Alternatively,runTcpdumpwithouttheTeamsIPPhoneUtility.
➢ To run tcpdump without the Teams IP Phone Utility:
1. AccessthephoneviaSSHandrunthefollowingcommands:
cd /storage/emulated/0/
mkdir recording
cd recording/
tcpdump -w rtp.pcap
2. AfterrunningTCPDump,reproducetheissue.
3. PressCtrl+CtostopTCPDump.
4. ExecutethefollowingcommandfromyourPCcommandprompt(cmd):
scp -r admin@%deviceIp%:/storage/emulated/0/recording/ %FolderOnPc%
Getting Information about Phones
NetworkadministratorscangetinformationaboutphonesusingAudioCodes'SSHprotocol
basedTeamsIPPhoneUtility.
SSH is by default disabled and can be enabled with Administrator permissions in the
phone screen (Device Administration > Debugging > SSH).
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