AudioCodes C455HD Series User Manual

CHAPTER7 Troubleshooting
C455HD | Users & Administrator's Manual
5. ClickDownloadtodownloadthelogs.
Getting Company Portal Logs
Company Portal logscan behelpful  tonetwork  administratorswhen  thereare issueswith
signingintoTeamsfromthephone.
Logscanbegottenusingoneoftwomethods:
■ viaGUID/UUID(seeGettingLogsusingUUIDonthenextpage)
■ viathephone(seeGettingLogsviathePhonebelow)
Getting Logs via the Phone
Although the documentation here shows you how to get logs via the phone, logs can
alternatively be collected via Microsoft Teams admin center (TAC). Network admin-
istrators can download all logs from the TAC, including logcat, dumpsys, ANRs, Client
Log, Call Policies File, Call Log Info File, Sky lib Log Files, Media Log Files, and CP.
➢ To get Company Portal logs via the phone:
1. Reproducetheissue(logsaresavedtothedevicesoyoufirstneedtoreproducetheissue
andthengetthelogs).
2. LogintothephoneasAdministratorandthengoback.
3. SelecttheDebuggingoptionunderAdmin.
4. SelectCompany Portal login.
5. Selecttheiconlocatedintheuppermostrightcornerofthescreen,showninthenext
figure:
6. SelectSettings.
7. SelecttheCopy Logs key.
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AudioCodes C455HD Series Specifications

General

SIP Accounts	Up to 16
Wall Mountable	Yes
Connectivity	Ethernet (10/100/1000 Mbps)
Bluetooth	Bluetooth 5.0
USB Ports	2 x USB 2.0
Headset Support	Yes, RJ-9 and USB
Power	PoE (802.3af) or AC adapter
Audio	HD voice, Acoustic echo cancellation, Background noise suppression
Codecs	G.711, G.722, Opus
Operating System	Android based
Supported Protocols	SIP, RTP, SRTP, HTTP, HTTPS, TLS, DHCP, DNS, TFTP
Supported Languages	Multilingual support
Weight	900g