Avaya


Definity - Page 86

Centralized Attendant Service
80 DEFINITY ECS Console Operations
Single-line phone — Night Service operations
If a single-line phone performs night service, the user flashes the switchhook to
transfer CAS calls. You can place CAS calls can on remote hold any time a caller
wishes to wait. However, CAS calls cannot be placed on hold at a single-line
phone.
Transferring CAS calls
To transfer a CAS call from a single-line phone:
1. Answer the call.
2. Flash the switchhook.
3. Dial the requested extension number.
4. Hang up.
Placing CAS calls on remote hold
To place a CAS call on remote hold from a single-line phone:
1. Answer the call.
2. Flash the switchhook.
3. Dial the remote hold feature access code.
4. Listen for the remote hold confirmation tone (3 short bursts of tone).
5. Hang up.